Glossary

CRM Plus Administrator

A user who has administrative privileges in CRM Plus, allowing him or her to access all applications and perform all operations.

Applications

Individual services within CRM Plus are called applications. For example, Zoho Desk is an application within CRM Plus.

Deactivate User

Allows you to disable a current user's access to an application within CRM Plus.

Delete Pending User

Allows you to cancel the pending status of a current user in an application within CRM Plus.

Light Users

Users who are assigned to Projects or as Light Agents in Desk are called Light Users. A 'Light User' can also be assigned as user in Projects as well Light Agent in Desk.

Owner

The primary contact person of the organization.