Create insightful customer surveys.
Your business is going great, but something tells you that it could be even better. So you do your homework and crunch data from marketing reports, expense tracking, Google analytics and so on. All these reports tell you what works and what does not and whether or not your targets make sense. This information is great, but you're missing a key piece of the puzzle : feedback from your clients. Whether its a simple user poll or a complex market research program, Zoho CRM Plus has you covered. Create surveys of any kind in minutes using templates or customize your own survey.
Intelligent surveys in minutes.
Boring surveys give you boring results. Introduce a conversational tone to your surveys and upgrade them to a personal level. Use customer responses from previous questions, enable branching conditions, and even choose to notify the user through mail after the end of the survey to bring your surveys to life.
Social media integration.
Online communities like Facebook, Twitter, LinkedIn and Google Plus could contain the audience whose feedback is vital in acquiring business intelligence. Share your surveys to online communities and find out what your target audience prefer. Embed surveys and reports on multiple social media channels and track them all from one place.
Stuck in a rut and need a collaborative decision to take your opinion forward? Allow your domain experts to access specific data that is relevant to them. Drill down deep into your data using advanced reporting features like crosstabulation, filters, etc.