How does Zoho CRM stack up to HubSpot?
Hubspot and Zoho CRM are two feature-rich, powerful CRMs available for your business. Confused which is the right one for you? This page provides a detailed side-by-side feature comparison with everything you need to make the right decision.Sign Up For Free
Does HubSpot have all that you need?
HubSpot Sales Hub is a good CRM solution for small businesses when they are just starting out. This is because it includes a range of basic functions required by SMBs, who may not be in a position to purchase a different tool for every process in their organization. For example, HubSpot comes with live chat, email marketing, and telephony features. But businesses grow fast, and soon they start requiring enterprise grade functionality, which is where HubSpot fails to deliver.
HubSpot suffers from limited customization options and a lack of process automation capabilities, in-depth analytics, productivity enhancing artificial intelligence features, and developer platform functions, which may not be important to small businesses with limited budgets who are looking for a quick solution, but are must-haves for larger companies. Businesses that are thinking bigger, or more long term, with respect to future growth might want to go for a fully- equipped scalable solution like Zoho right out of the gate.
Here's what Zoho CRM
can do for your business.
Streamlined user experience with Canvas
Uncompromising security and compliance
End-to-end implementation support
Ecosystem of 45+ integrated business applications
No hidden costs. No contracts.
Improvement in lead conversion rates.
Revenue increase per sales person.
Improvement in customer retention.
Shorter sales cycles.
* Growth metrics reported by our customers in an internal survey.
When choosing an Enterprise CRM, you need to ensure it manages not only your traditional sales activities with ease but also empowers your organization with industry leading CRM capabilities such as artificial intelligence, journey orchestration and advanced analytics. See how Zoho CRM Enterprise and Hubspot Sales Hub Enterprise compare head-on-head when it comes to the most critical CRM functions.
HubSpot's lead management functionality gives you the basic tools to capture, qualify, and nurture leads. The detail view lets you see all the calls, emails, notes, tasks, meetings, and activity updates related to a contact. The HubSpot mobile app for iOS and Android includes features such as business card scanning and caller ID. Lead scoring is only available in the Professional Edition and above, while Zoho CRM offers it right from the Standard Edition. You can also import leads from CSV files and map them to the fields in the system. However, some key features such as Kanban views for deals and artificial intelligence for lead assignment are missing from all HubSpot editions.
But it fails to deliver some of the basics of lead management, like lead capture forms, and built-in assignment rules to route leads to your sales team
|Leads and contacts|
|Accounts and deals|
|Multiple pipeline management|
Leads and contacts
Accounts and deals
Multiple pipeline management
Hubspot Sales Hub integrates with Outlook and Gmail, giving sales reps the power to reply to their emails directly from their CRM. With the Conversations Inbox, you can connect team email addresses to a shared inbox and automatically turn incoming emails into tickets. Live Chat is included with all editions and lets you chat one-to-one with visitors as they browse your site, so you can give them the information they need about your business.
If you are looking for Facebook, LinkedIn, or Twitter integrations to schedule and publish updates, monitor terms, and analyze performance, you will need to purchase the Professional edition of Marketing Hub separately. The Email parser functionality which lets you capture data from customer emails is also not available in any edition.
|Telephony and PBX|
|Automated call logging|
|Enrich data from Twitter||$|
|Enrich data from Facebook||$|
|Automated social media lead generation||$|
Telephony and PBX
Automated call logging
Enrich data from Twitter
Enrich data from Facebook
Automated social media lead generation
You can use workflow rules to automatically send email alerts, assign tasks, and update fields when certain requirements are met. But HubSpot Sales Hub does not offer features that go beyond basic workflow functionality, such as validation rules, escalation rules, approval processes, or artificial Intelligence in automation.
HubSpot Sales Hub does not offer the functions required to build entire end-to-end sales processes. This leaves a large gap in its functionality and makes it more suitable for small businesses than for enterprises looking for a scalable solution to implement sales processes.
HubSpot Sales Hub offers limited customization options compared to Zoho CRM. For example, you can't create custom buttons to help sales reps perform bespoke actions with a single click. Even basic features such as tab grouping and picklist history tracking are missing from Sales Hub. Sales Hub also drops the ball when it comes to creating custom modules. This feature is only available in the Enterprise edition and there is limit of 10 custom modules and a restriction on the number of records that can be associated with these modules.
|Picklist history tracking|
|No-code Design platform||Canvas|
Picklist history tracking
No-code Design platform
HubSpot Sales Hub offers standard analytics reports and dashboards that enable you to monitor your sales process. However, the lack of customization options is a major drawback. Custom reports and dashboards are only available in the Professional and Enterprise editions, and the custom report builder is less intuitive than the only offered in Zoho CRM.
|Anomaly detectors||Powered by Zia|
|Webform A/B testing|
Powered by Zia
Webform A/B testing
HubSpot has almost no built-in artificial intelligence capabilities. Lead conversion, deal closure prediction, and image validation are the only AI features Sales Hub offers in the Enterprise edition. This lack of robust AI functions means than even the most tedious parts of your sales process cannot be automated, and the rich context a CRM can provide to sales reps is severely limited.
|Lead conversion prediction|
|Deal closure prediction|
|Best time to contact|
Lead conversion prediction
Deal closure prediction
Best time to contact
Sales Hub offers a similar array of sales enablement features. Managing quotes and sales orders is available as standard. However, Sales Hub doesn't have an option to create price books by product. The lack of advanced features like Zoho CRM's SalesInbox, which automatically prioritizes and organizes your emails according to deals in your pipeline, is also a major drawback.
HubSpot offers only very basic marketing features such as mass email and email relay options in Sales Hub and you will have to purchase and integrate Marketing Hub to access more advanced features like Marketing Attribution, and Marketing Campaigns. There is also no customer segmentation function, which makes it difficult to understand your customer demographics and accurately target specific customer groups.
Compared to Zoho CRM, HubSpot has a very limited feature set for team collaboration. Even basic capabilities like calendar booking and sync have severe limitations. HubSpot doesn't have a built-in calendar. You can use the Meetings tool to integrate with your Google or Microsoft 365 calendar, but it's not possible to sync appointments or tasks with the calendar on any other device you use.
HubSpot doesn't offer a dedicated feed for teams to brainstorm ideas, or post updates, but they can conduct private contextual conversations within their shared team inbox.
|Calendar sync through CalDav|
|Collaboration chat tool||Cliq||$|
Calendar sync through CalDav
Collaboration chat tool
|Standard||$14 20||$50 (2 users)|
|Professional||$23 35||- $500(5 users)|
|Enterprise||$50 50||- $1200(10 users)|
$ 0 0
$ 14 20
$ 23 35
- $500(5 users)
$ 40 50
- $1200 (10 users)
$ 52 65
What's the price difference?
Number of users: 550
With Zoho CRM, you save $ or upto 80% in savings.
Here's what our
I did some serious digging into Zoho and with each new layer I pulled back I became more and more excited. Not only did I find a CRM solution, but a platform allowed me to lower my monthly tech spend by $6k–$11k while centralizing all my data for better business intelligence. Salesforce has become what they originally set out to disrupt. They are the new Oracle, Dynamics, SAP... Just look at the cost you are incurring to turn that monster on and get it to 60% of what you really need. Recouping your investment will take years, if you ever do.
Zoho had all of the functionality that we could ever need, at a fraction of the cost of Salesforce. It felt much more intuitive, and I was sure we would be very happy moving forward with Zoho. Anybody can use Zoho. The interface is straightforward, and the initial trial setup took very little effort.
Salesforce does a nice job of making people think all other CRMs lack functionality. We checked out Zoho and found that not only did it have all of the functionality Salesforce has, but the interface was much more thoughtful and well-designed. Bernard Health's bottom line has improved significantly since switching to Zoho.