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Here's how we stack up to the competition.
Number of users: 550
What questions should I ask before buying a CRM?
Does my CRM have fast implementation and deployment?
Unless you are a small business, CRM is not a plug-and-play tool that you can run your sales through out of the box, so you should expect some setup time. However, you need to ensure that your CRM is not so complex that the implementation and deployment process will take forever, impacting your sales processes.
How good is my CRM's adoption rate?
A CRM should make life easier for sales reps, not harder. Therefore, your CRM should be well-equipped to adapt to your business processes and reflect the way your sales reps work, not the other way around.
How well does my CRM fit my business?
In order for a CRM to be a good fit for your business, it needs to be flexible enough to suit your unique needs. Ensure that your CRM has the right mix of low-code and pro-code tools to automate operations and integrate data across your enterprise stack.
Will it scale with my company?
Your sales team might only be ten people today, but it could expand to a hundred as your business grows. Make sure the CRM you implement runs flawlessly even with large volumes of customer data and can coordinate and execute complex business processes at any scale.
Will my CRM keep my customer data secure?
You need a CRM that both protects your sensitive customer data and enables collaboration. Choose a CRM that uses a multi-layered approach for each employee so that the data they can access depends on their roles and privileges.
Watch out for these red flags
before choosing a CRM
Too much data entry
Did you know that 71% of sales reps say that they spend too much time on data entry? Entering contact details, account information, and updating deal stages on a regular basis can take a big chunk of time from a sales rep's day, leaving them with less time for actual selling. CRMs with proper automation capabilities can make your sales teams more productive by letting them spend more time on selling and less on data entry.
If your sales reps struggle day to day to complete basic tasks like lead and deal management, it defeats the purpose of using a CRM. Ensure that the CRM you are buying offers a modern, intuitive experience which helps bring out your sales reps' productivity.
While customization is a strong selling point when it comes to CRMs, as you want a CRM you can modify to suit your unique needs, a CRM which needs extensive customization out of the box in order to be usable requires considerably more investment and a longer implementation time than an off-the-shelf solution. What you need is a balance of robust customization options and out-of-the-box functionality.
Many CRMs on the market tack on additional costs to your monthly bill on top of the basic licensing costs. Make sure you get estimates of implementation, integration, SLAs, onboarding, and customization costs before you commit to a CRM. Ensure that you are aware of all additional charges and factor them into your planned spend; this includes add-ons, implementation, storage, and extensions.
Why choose Zoho?
Informed by a privacy-first business culture, governed by strong ethical standards, and empowered by 24 years of experience serving the global business community, Zoho stands at the forefront of business software. We offer carefully-crafted tools that allow you to accelerate your digital transformation and deliver more value to your customers every single day.
Whether we're optimizing sales with our award-winning CRM system or building brand new custom apps for specific activities, Zoho runs internally on all our own products. We promise to offer you the same comprehensive tools and deep technological knowledge used in running a successful enterprise so you can create consistently engaging experiences for your customers.
Faster CRM implementation and deployment than the competition
Guaranteed max response time with Enterprise support
Implementation partners around the world
Third-party Integrations on the Zoho Marketplace
Zoho users across 45+ business applications
Here's what our customers say
We lacked a single system that could handle both our sales and services processes. Data was distributed across multiple systems that made it impossible to get insight on the business.
Thomas JohnManaging Director, AGAPPE
With Zoho CRM, we experienced a 65% increase in our sales pipeline. We also managed to reduce our lead-to-deal prospect time by 60%, which is huge. I would definitely recommend Zoho CRM to companies that are experiencing complexity with sales and marketing and witnessing rapid growth.
K.C WatsonCEO & Founder, Sherpa Digital Media
Since switching to Zoho CRM, JusCollege has been able to effectively manage the large volume of contacts flowing through or sales pipeline and we have already increased our sales from $1 million to $20 million in just two years.