The challenge for small business owners has long been finding a CRM application that is both effective and affordable. One such business is Ondimar.com, a Brazilian information technology company owned and
operated by Ondimar Jose de Morais. The company specializes in
demonstrating systems, training users, and presenting IT alternatives to its client base.
Ondimar realized that the effectiveness of any CRM installation depends on the users’ ability to understand the process flow, share knowledge, and understand the utility of CRM as a fundamental business process. Meanwhile, the company’s CRM users were often spread thin engaging a variety of clients and business partners.
Ondimar.com started working with Zoho CRM two years ago and is quite happy with the decision. The company is now taking advantage of Zoho CRM’s integration with Google Apps.
“Zoho CRM has assisted me in tracking tasks,” says Ondimar. “We use Gmail, so I can monitor all requests that come to my team via email. Then, I can email the file after it is resolved. By integrating with Google Apps, Zoho CRM lets me share without difficulty or duplicating effort.”
Continue to read on how Zoho CRM’s straightforward interface helped Ondimar.com’s employees.
If you’d like to share your Zoho CRM story too, write in to us at firstname.lastname@example.org, We look forward to hearing from you!