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Nucleus Research - Leader, CRM Technology Value Matrix

Nucleus conducts year round research to identify the CRM vendors who provide the highest value. Their research includes in-depth interviews with end users, vendor surveys, and ROI assessments in real-time environments. They have identified Zoho as a leader in its 2021 CRM Technology Value Matrix, providing both high functionality and usability to its customers.

PCMag - Winner, Customer Choice & Editor's Choice

This is an award that's very personal for Zoho CRM, because it came from the people who matter—our customers. In 2019, PCMag surveyed their readers about their experiences with CRMs, and the results were impressive. Zoho CRM topped the list on several categories, and was found to be the only vendor with a positive NPS score.

Zoho CRM received both the Customer Choice award and the Editors' Choice award, emerging as the leader on both fronts.

Gartner Peer Insights Customers' Choice - Sales Force Automation and CRM Lead Management

Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through their Customers’ Choice label. In 2020, we received the customer choice award for Best CRM Lead Management Software, a first. Additionally, we were also bestowed with the award for Best Sales Force Automation Software twice in 2019, in April and October.

Software World - Winner, Best Lead Management Software

Software World assigns vendors with a score based on user satisfaction (reviews and ratings), social media buzz, online presence, and other relevant information. Zoho CRM lead the rankings with an aggregate score of 99/100 as the Best Lead Management Software for 2020.

Destination CRM - Leader of Sales Force Automation, two years in a row

CRM Magazine awarded their 17th and 18th annual CRM Market Awards in 2018 and 2019, recognizing Zoho CRM as the leader for Best Sales Force Automation Software for two years in a row. We were also named Best CRM for Small Businesses on these years, too!

GetApp - Best CRM Software for 2019 - Runner Up

GetApp, a leading business app discovery platform, ranked the top ten CRM software solutions in the market in 2019, placing Zoho CRM in second place with a score of 76/100, trailing Salesforce by just a few points.

It's also worth noting that Zoho CRM had the highest score in the Security category, demonstrating how much we care about our customers' data.

FinancesOnline - Expert's Choice Award, three years in a row

For the past three years (2017-2019), Zoho CRM has been the recipient of the Expert's Choice award from Finances Online, with an amazing 9.4/10 score from critics. Zoho CRM was also recognized for Great User Experience in 2019, with a 94% User Satisfaction score.

SaaSworthy - Most Worthy Software

In Sept 2019, SaaSworthy listed Zoho CRM as one of the Top 3 Most Worthy Software of 2019, among the 112 CRM products evaluated. We also secured spots in their top 20 lists based on popularity, rating, growth, and search volume. Zoho CRM truly is worthy!

Business.com - Best CRM Software

Matt D'Angelo from business.com named Zoho CRM the Best CRM of 2019 for small businesses. He singled out Zoho's combined affordability and functionality for praise, making it their favorite CRM for small business owners.

TrustRadius - Top Rated
CRM Software 2020

Zoho CRM was one of the highest rated platforms on TrustRadius in 2020. It's worth noting that top rated awards are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer.

Business News Daily - Best CRM Software of 2020

Business News Daily researched and analyzed dozens of applications, and published their best picks for CRM earlier this year. Zoho CRM took the crown as the Best Overall CRM for the breadth of functionality offered for our price point.

SoftwareReviews - Leader in Data Quadrant and Emotional Footprint Quadrant

Zoho CRM emerged as the champion again on two fronts with SoftwareReviews. In Jan 2019, SoftwareReviews released an extensive report on CRM software, ranking them based on their features, vendor capability, user satisfaction, and likelihood to recommend. Zoho CRM made it to the top in the Data Quadrant in addition to leading in several other specific categories in their evaluation.

Later in Nov 2019, SoftwareReviews made another report on emotional footprint, an evaluation of the emotional sentiment that users have for a vendor based on the quality of their experiences with them. Zoho CRM bested every other CRM to emerge as the favorite CRM among users, far ahead of the next CRM on the list.

Capterra - Capstone in Top CRM Software Round Up

Capterra's series of Top 20 reports covers three distinct topics: affordability, user-friendliness, and popularity. Zoho CRM has been classified as one of their Capstones—CRM solutions that won them over on all three categories. Zoho CRM is one of the highest-rated software solutions on their list, and has the most reviews as well.

Gartner Magic Quadrant - Visionary in CRM Lead Management

In July 2020, Zoho CRM went from being a Challenger to a Visionary in Gartner MQ in CRM Lead Management. For the past three years, Zoho CRM has been climbing the ladder consistently, thanks to the robust solution, exceptional customer experience, and increased market presence, all the while staying affordable.

Constellation Research Group - Best Enterprise Software Vendor

We started 2020 with a bang. Constellation Research Group announced their 2019 Enterprise Awards in January, and crowned Zoho as the Best Enterprise Software Vendor of 2019.

They wrote that, "The relentless focus on reinvention and new ways of working has enabled the organization to deliver not only innovation at scale, but also a massive breadth of business applications and platform."

Crozdesk - Quality Choice and Most Trusted Vendor

Over at Crozdesk, Zoho CRM won the Quality choice award for ranking as one of the highest-rated solutions on the website, and the Most Trusted Vendor award for having a high market presence. Zoho CRM also has a Croz score of 85/100.

Software Report - 5th in Top 100 Software Companies

Software Report published a ranking of the top 100 software companies in 2020, and Zoho took 5th place in the list. Each nominated company got evaluated across multiple categories, such as product strength, organizational composition, and company growth.

G2Crowd - Leader in Enterprise & Mid-Market segment, Usability & Implementation

In 2020, Zoho CRM enjoyed numerous awards from G2Crowd, notably in the Enterprise and Mid-Market segment, where we emerged as the Leaders. Additionally, Zoho CRM also got recognized with titles for usability, relationship, and implementation, which goes to show the kind of experience our platform provides.

Featured Customers - Market Leader

Zoho CRM was featured as a market leader in the customer success report of 2020, for CRM software. With an aggregate rating of 4.7/5, Zoho CRM has an excellent portfolio of testimonials and case studies on the site.

Software Advise - FrontRunner in CRM category

SoftwareAdvise's FrontRunners report ranks top products based on user reviews, and Zoho CRM was named as a FrontRunner in the CRM category, with an aggregate score of 4.23/5.

360 Quadrants - Visionary Leader in CRM Software

Zoho CRM was named as a visionary leader in the CRM software quadrant from 360 Quadrants. As one of the highest rated CRM software in the website, Zoho CRM is also a premium choice from the 360 Quadrants Analysts.

Technology Advise - Best CRM of 2020

Zoho CRM users over at Technology Advise reported that easy customization, quality of integrations, and price as the best part of Zoho CRM. Their love for us, as well as the aggregate score of 4.5/5, led Technology Advise to name Zoho CRM as one of the Best CRM software of 2020.

Thank you for picking Zoho CRM!

Zoho CRM appreciates the work done by the talent behind the research and evaluations that help buyers find the software solutions they're looking for. We'd like to thank them for considering Zoho CRM for the awards and titles we've received thus far. This year, Zoho CRM is poised to continue our winning streak, and with that, we're excited to bring in new members to the #ZohoCRMFamily, too.
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