Zoho CRM: A sensible alternative to mainstream CRMs

Many prominent CRM developers have traditionally made their mark by selling overpriced, unnecessarily complex software and forcing customers into unreasonable contracts. Zoho CRM has sought to change this with our focus on providing great software for great value. Today, over 250,000 customers around the world run their businesses successfully by trusting Zoho CRM. 

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Zoho CRM is a better alternative to SalesforceZoho CRM is a better alternative to SalesforceZoho CRM is a better alternative to Salesforce

When it comes to CRMs, the obvious choice could often be a misfit.

Many enterprise-grade sales CRMs may have been practical choices when they hit the market in the early 2000's, but that was a long time ago. Today, most CRM applications have transitioned from sales tools for businesses of all sizes to offering more customized software solutions. During the course of this transition, competitors like Zoho have far superseded the other competitors in the market when it comes to features, functions, and value.

"It’s easy to fall for an elegant sales call or persuasive marketing (on behalf of a CRM provider) only to realize later that you don’t need all the whizbang as much as you need a simple, straightforward, easy-to-use software that your sales team will like."

The most trusted CRM software

Constellation ResearchBest Enterprise Software Vendor 2019
PCMag Winner of Business Choice Awards - CRM 2019
G2 Leader - G2 Grid for CRM Winter 2020
Gartner Peer Insights Best Sales Force Automation Software 2019
Software ReviewsLeader - CRM Data Quadrant 2020
GetApp Category Leaders - CRM Software 2019
FinancesOnline Great User Experience Award 2019
Gartner Magic Quadrant Challenger - Sales Force Automation 2019

Ask yourself these questions before you decide on a CRM:

  • Can this CRM grow with my business?
  • Is your CRM for developers or salespeople?
  • Do costs add up over time?

Can this CRM grow with my business?

Today, you might have a sales team of fifty members, but as your business grows, you'll need a business suite that can work in tandem with your CRM for business processes like back office accounting or HR systems. Most CRM applications offer workarounds using integrations, but they come with their own share of troubles. More often, these are inconsistent and lackluster integrations from third-party vendors. These integrations are often not fully developed and pollute your customer data with duplicate entries and inaccurate data.

“Sales and marketing departments lose approximately 550 hours and as much as $32,000 per sales rep from using bad data”

“On average, it costs about $1 to prevent a duplicate, $10 to correct a duplicate, and $100 to store a duplicate if left untreated”

The Zoho advantage

Companies that expand primarily using third-party integrations do not stand up well to single vendor competitors like Zoho who offer standalone, fully-integrated solutions. If your sales team needs something specific, like customer invoice management, signing documents, preparing customer presentations, or video conferencing with customers, Zoho CRM has you covered. Zoho CRM seamlessly integrates with the rest of the Zoho product family—which includes more than forty fully-fledged, enterprise-grade business applications.

Is your CRM for developers or salespeople?

Most CRMs start out as sales tools, but as the needs of customers increase, they have become bloated. Many organizations have spent hundreds of thousands of dollars trying to add customizations that these legacy CRMs often do not provide out of the box. Since most sales and marketing people don’t double as software developers, businesses often face extra spending on consultation just to implement a simple customer relationship system for your organization. In fact, an entire industry of highly paid developers and onboarding consultants have popped up to capitalize on the shortcomings of these mainstream CRMs.

Our research suggests that one reason CRM backfires is that most executives simply don’t understand what they are implementing, let alone how much it costs or how long it will take. Getting CRM right is important and urgent.

No-code, low-code, or pro-code? With Zoho CRM, its your choice.

With Zoho CRM, you can choose from no-code, low-code, or a custom deployment, depending on your needs. You can modify modules, layouts, workflows, and approval processes without writing a single line of code. On the other hand, if you need a full-fledged CRM deployment customized bottom-up for your industry, that's possible too.

Salesforce is not developer-friendly

Do costs add up over time?

Many businesses discover too late that, in addition to the “sticker price”, they’re forced to pay more to fully reap the benefits of implementing a CRM in their organization. This includes prices for additional data storage, premium customer service plans for phone support or live chat sessions. Many CRMs hide the true cost of the software within complex pricing tables and legalese.

25% of switchers say that their previous CRM was too expensive.

Zoho CRM delivers value

Premium support plans such as phone support and live chat support are available with Zoho CRM and are available on a cost-for-value basis. Something as important as data storage can be as high as $250 per GB per month for enterprise CRMs, while Zoho CRM offers a simple flat-rate of $4 per 4 GB per month.

 
Enterprise edition
$40 / user / month / billed annually
Other CRMs*
Price
You save
In Percentage
Salescloud
$150
$110
73%
Dynamics 365 for Sales
$95
$55
58%
Sugar CRM
$65
$25
38%
Hub Spot
$1200
$800
67%
 
Enterprise edition
$35 / user / month / billed annually
Other CRMs*
Price
You save
In Percentage
Salescloud
$150
$115
77%
Dynamics 365 for Sales
$95
$60
63%
Sugar CRM
$65
$30
46%
Hub Spot
$1200
$850
71%
 Enterprise edition$40 / user / month / billed annually
Salescloud
Price
You save
In Percentage
$150
$110
73%
Dynamics 365 for Sales
Price
You save
In Percentage
$95
$55
58%
sugar crmSugar CRM
Price
You save
In Percentage
$65
$25
38%
 
 Enterprise edition$35 / user / month / billed annually
Salescloud
Price
You save
In Percentage
$150
$115
77%
Dynamics 365 for Sales
Price
You save
In Percentage
$95
$60
63%
sugar crmSugar CRM
Price
You save
In Percentage
$65
$30
46%
 

Why not try Zoho CRM?

A market leader for more than a decade, Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system.

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Why choose Zoho?

Informed by a privacy-first business culture, governed by strong ethical standards, and empowered by 24 years of experience serving the global business community, Zoho stands at the forefront of business software. We offer carefully-crafted tools that allow you to accelerate your digital transformation and deliver more value to your customers every single day.

Whether we're optimizing sales with our award-winning CRM system or building brand new custom apps for specific activities, Zoho runs internally on all our own products. We promise to offer you the same comprehensive tools and deep technological knowledge used in running a successful enterprise so you can create consistently engaging experiences for your customers.

500%

Faster CRM implementation and deployment than the competition

600 min

Guaranteed max response time with Enterprise Support

15000+

Implementation partners around the world

8000+

Third-party integrations on the Zoho Marketplace

500000000+

Zoho users across 45+ business applications

We ensure faster returns on your enterprise software investment

Whether you are a company switching from a different platform, or an organization implementing a CRM solution for the first time, Zoho EBS can help you in setting up the most efficient system in a seamless and structured manner, faster than all of our competitors. Zoho EBS is a turnkey solution—you can trust us to take care of the entire process end-to-end, from understanding your business needs and building a prototype, to implementing the best solution for your organization.

India's fastest growing financial services company, IIFL services 300,000 leads per month, resolves 125,000+ tickets and engages 350,000 clients after implementing with Zoho EBS.

Make the right choice. Choose Zoho.

You can rest assured that Zoho CRM will continue to evolve to meet whatever challenges the business world may face in the future. When you invest in a Zoho solution, you are getting the best value on the market. We do not raise your fees, or use predatory business practices and aggressive, multi-year contracts to strong arm users into sticking around. We're so confident in the strength of our product that we offer flexible, month-to-month subscriptions that can grow with your business.

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