20 years
of Zoho CRM
In January 2005, a young group of curious minds in a humble Chennai office began building a simple contact manager—not as a grand business plan, but as a quiet experiment. What started as a side project grew, line by line, into Zoho CRM. Not overnight. Not through shortcuts. Not with fanfare. But with patience, intent, and belief.
Build good software, and they will come.
That mantra has shaped our product, our culture, and the long-term relationships we’ve been fortunate to build with you. We didn’t follow trends. We didn’t seek capital. We just kept building—learning from our customers, investing in our people, and choosing depth over speed. That’s why we have customers and employees who’ve been with us since Day 1.
Today, Zoho CRM is trusted by over 300,000 businesses and has laid the foundation for a broader ecosystem of 60+ Zoho apps. We got here by doing the work and staying true to our vision: powerful software doesn’t have to be complex.
To our customers: Thank you. Despite being spoiled for choice, you chose to stick with us. Your loyalty isn’t just an endorsement—it’s a validation. It means we’re doing something right. That’s why this milestone is as much your success as it is ours.
You didn’t just invest in our product.
You invested in our journey.
As we mark 20 years of Zoho CRM, we’re quietly working on what’s next. The world is entering a new era with AI, and as always, our approach will be different. We’re not chasing buzzwords. We’re focused on building AI that respects context, privacy, and human agency.
AI that works with you—not around you.
Our next decade will be bold, but not loud. Ambitious, but not rushed. We’ll keep simplifying, not complicating. We’ll continue building software that listens before it acts. And we’ll keep putting people at the center of everything we do.
The die is cast.
We're Zoho CRM,
And we're built to last.
