Understand form for Salesforce

Understand form for a Salesforce module

You can create forms for the modules in your Salesforce account. The data that your users submit through this form is directly added in the selected module. This eliminates the need to write scripts to integrate with the modules in your Salesforce account and enables your users to seamlessly add data in them.

You can create forms for the following Salesforce modules: Solution, Contact, Product, Campaign, Lead, Account, and Case. Currently:

  • You can create one form per module
  • You cannot create forms for the custom modules in your Salesforce account

Connecting with your Salesforce account

  • To create a form for a module in your Salesforce account, you must establish a connection. You may either use any of the Salesforce connections added in your Account Settings > Connections page, or add one while creating the form.
  • The credentials you establish to connect with Salesforce will determine what value will be stored in its system field Created By

Features and capabilities

When you're collaborating with users in an app, it is not enough to just enable them to submit data, but enable them to submit valid data. Zoho Creator offers a wide range of options using which you can define what is to happen, right from the moment a user accesses a form in your app, to what is to happen after a user submits the form.

Building the form and managing the fields

When you create a form for a module, its mandatory fields are automatically added to the form. For example, if you create a form for the Lead module, the Last NameLead Status, and Company fields will be auto-added. You will not be allowed to delete these fields from the form as they're mandatory in Salesforce.

The field pallette displays all the fields present in the selected module. You can add to your form the required fields, and rearrage them in the required order. Refer to this page to learn more about the form builder for a Salesforce module.

Controlling form entries

You may use the following provisions to control and restrict the entries your users submit through your form:

On successful form submission

  • You can enable your users to view a message
  • You can enable your users to receive an email notification that can include the data they submitted
  • You can redirect your users to a website or a component (form, report, or page) in your app

Form's appearance

Viewing the submitted data

You can create list reports for the modules in your Salesforce account. This enables your users to view the CRM data without having to access your Salesforce account.

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