EPT Global Logistics sees a 2.5x increase in revenue after building a custom ERP on Zoho Creator

"Our productivity has increased by an average of 15%, resulting in a 2.5x increase in revenue. We have also achieved a reduction of about 10 work hours per month, thanks to the efficiency we gained with Zoho Creator."

Akshay Bhatt, Head of Technology & Advancement, EPT Global Logistics

Created by : EPT Global Logistics

No. of employees : Team of 60 in 5 different offices

Use case : ERP for supply chain management

Industry : Logistics

View FAQs


EPT Global Logistics is an international logistics company that handles freight forwarding, customs clearance, and warehousing distributions, from India to all across the world. They offer exports and imports by air, land, sea, and multi-modal transportation.

The company has been using Zoho Creator since 2020, and it's enabled them to build powerful applications that are tailored to specific needs. They built an all-in-one ERP, called Prowise, which allows them to manage customer portals, management reports, dashboards for users and supervisors, and HR processes. Since implementing Prowise, the company has seen the biggest impact in terms of time, cost, and quality of service provided.

EPT Global Logistics summary
EPT Global Logistics company
EPT Global Logistics solutions

The company

EPT Global Logistics is a leading player in providing turnkey logistics solutions to various industry verticals for over 15 years. Headquartered in India, the company has grown globally with its grit and determination to form a world-class logistics company that's governed by its people, processes, and technology. The company focuses on bringing value to its clients by delivering cross-border solutions through its greater domain knowledge and global network.

The challenge

EPT Global Logistics has been in business for almost 16 years now, and over that period of time, lots of technology interfaces have been developed, particularly for international logistics. Two such technologies used in their business are:

  • Customs - The company uses a customs portal to interact with customs systems by entering specific information, such as the value of goods being imported or exported.
  • Booking - Once the necessary information, such as the value of goods, is entered into the customs portal's front-end, the system automatically facilitates the booking process with shipping companies and airlines, without requiring direct human intervention.

"Before switching to Zoho Creator, we were using server-based legacy software called Aurionpro and Microsoft Excel for managing our business operations. But we always felt the need to have one viable integrated interface, where we could do everything on a single web/cloud-based platform, because of the challenges we faced."

- Tushar Ranpara, Managing Director, EPT Global Logistics

Some of EPT Global's major challenges were:

  • Using multiple legacy systems was time-consuming, as they didn't have a user-friendly interface.
  • Legacy systems had more data entry points than was necessary for process control.
  • The company lacked the ability to automate processes and tasks, which led to a lot of manual work.
  • MIS (management information system) report designs weren't easy to pivot, which left data-driven decisions difficult.
  • Due to the nature of their industry, the company was facing new field additions, new documents, and new challenges everyday—and chasing software providers was too time-consuming and costly.
  • Customization was challenging in terms of both cost and time.

The solution

These challenges made them look for alternative solutions, which is when they found Zoho Creator. After examining a couple of solutions, the company decided to purchase Creator for its integration, flexibility, and customization features.

"We chose Creator for its comprehensive suite of features and flexibility. It was easy and flexible to customize reports, workflow, and everything. And the best part? The integration with the Zoho suite.

Workflow is also very important for us; and Deluge-based self-programming was a key to designing applications that suited our business processes."

- Akshay Bhatt, Head of Technology & Advancement, EPT Global Logistics

Bhatt stated that Zoho Creator has helped them in replacing spreadsheets and parts of the legacy ERP they were using. It was the best fit for their company, as it had great UX and MIS. Using Zoho Creator, they were able to integrate with other Zoho products and third-party apps easily, which made it highly versatile for their business operations.

Some of the key features they utilized were workflows, securing data access control, automating notifications and alerts via email, integrating with third-party applications, and creating powerful reports. Bhatt also said that their field staff frequently use mobile applications to update the milestones and status of their cargo.

On Zoho Creator, they've created individual, team, department, and role-based dashboards that have driven improved efficiency. And the database integration with Zoho Analytics has done wonders for their MIS and laid the foundation to bring AI into their various trend predictions.

"When I asked for data, it would take five to seven days for somebody to compile it, and then I'd have to validate whether the data is correct, and check if everything has been populated. This used to consume a lot of time and affected my decision making.

But after implementing Zoho, it's no longer a problem. The MIS reports are preconfigured, so I run the report myself, and I see it online—and if there are any questions, I just ask it then and there."

- Tushar Ranpara, Managing Director, EPT Global Logistics

In their trial-and-error phase, they built over a dozen applications for various purposes, finally leading them to build a master app, named Prowise, which the entire team at EPT Global utilizes.

Prowise is a full-fledged custom ERP built by Akshay; it's integrated with Zoho Books, Zoho Analytics, Zoho CRM, Zoho Mail, Zoho Cliq, Zoho Meetings, Zoho Social, Zoho Sign, and more. The app has 36 users and the team uses it on their laptops, tablets, and mobile devices.

These are some of the Prowise app features that have helped them save time and money:

  • Customer portals
  • Management reports
  • Dashboards for users and supervisors
  • Inventory management
  • HR process

"In terms of availability from management's point of view, we know that all the key people have access to all the data they need. This helps them avoid their dependency on juniors for getting data. As a company, we now have the privilege to have the data available to us at any time, from anywhere. We're no longer dependent on anybody's data—and there's no chance of data manipulation, because we get to see it live. MIS and reporting have also increased dramatically since implementation."

- Tushar Ranpara, Managing Director, EPT Global Logistics

Benefits and ROI

EPT Global has implemented Zoho ecosystem to automate their business processes. It has helped them reduce the human workforce, increase efficiency of their processes, improve the availability of data, and made their tax payments more prompt. They saw an increase in productivity by an average of 15%, that has resulted in a 2.5x increase in their revenue.

"Mistakes impeding decision making and delaying data have completely vanished."

- Tushar Ranpara, Managing Director, EPT Global Logistics

Looking forward

"The intuitive interface, robust features, and reliable support have kept us coming back. We look forward to continuing our journey with Zoho Creator!

I would highly recommend Creator—it's an easy-to-use, powerful platform that allows you to quickly create custom applications for your business. With its drag-and-drop interface, you can easily build apps without any coding knowledge. Plus, it offers a wide range of features, such as data security, analytics, and integration with other Zoho products. All in all, it's a great tool for businesses of any size!"

- Tushar Ranpara, Managing Director, EPT Global Logistics

Get a free, personalised demo.

Thank you for sharing your requirements with us. Our team will reach out to you soon.

Frequently Asked Questions

What is Zoho Creator?

Zoho Creator is a low-code application development platform that allows users to create custom applications on their own, with minimal coding experience. The intuitive drag-and-drop interface empowers developers and business users to build web and mobile applications that satisfy all their unique requirements with ease.

Are applications built on Zoho Creator scalable?

Applications built on Zoho Creator are built to auto-scale—the back-end infrastructure seamlessly scales as business demand grows. Currently 14,000+ customers across are using over 6 million applications built using Zoho Creator, a testimony to the power of the platform.

Does Zoho Creator have a free plan?

Yes, Zoho Creator has a free plan. This plan comes with a limited feature set and allows for one user, one application, 250 MB of storage, and 1,000 records. However, you have the option to upgrade to a paid plan whenever you wish.

Expand All