From fragrance to finance, MYOP runs it all on Zoho Creator

Summary

At MYOP, every fragrance tells a story, and now, so does their business. With 50+ outlets across India and a growing global presence, this D2C perfume bar has blended efficiency into its operations with Zoho Creator at the core. From a custom-built ERP that unites production and sales to inventory that stays perfectly balanced, Zoho Creator keeps everything in sync.

By bringing all its processes into Zoho Creator, MYOP has crafted a workflow as smooth and refined as its signature scents, boosting productivity, reducing manual work, and unlocking real-time insights to fuel its growth.

About MYOP

MYOP’s journey began in 2017, sparked by an idea thousands of miles away from home. Rayhan, then a software engineer, was on a work trip to Tehran when he discovered the art of blending perfumes to create a scent as unique as the person wearing it. Fascinated, he brought the idea back home to India and shared it with his cousin Naveedh, who instantly believed in the vision. Together, they transformed that spark into reality, opening the very first MYOP outlet at Focus Mall, Calicut.

What started as a single store has since blossomed into an established D2C perfume bar with 50+ outlets across India and customers around the world. Guided by the belief that fragrance is a personal expression of individuality, MYOP enables every customer to create their own signature scent, blending high-quality ingredients with expert artistry.

The challenge

Major challenges

• Difficulty in finding a custom billing application: Traditional ERP and billing systems weren't designed to handle customized perfume blends, making it hard to find a solution that fit MYOP’s unique business model.
• Risk of human errors: With accounts being managed manually on Google Sheets and Excel, there was a high chance of mistakes in calculations, inventory tracking, and billing accuracy.
• Lack of integration: The absence of an integrated system led to fragmented processes, where billing, inventory, and customer data couldn't flow seamlessly, slowing down operations and decision-making.

The solution

After struggling for nearly two months to set up a billing application, Rayhan discovered Zoho Creator through a friend’s recommendation. Upon evaluating the platform, he found it simple, intuitive, and highly adaptable to MYOP’s unique requirements. In just two days, he built their first application on Zoho Creator, the Store Management App, which marked the beginning of MYOP’s low-code transformation journey.

• Customizable billing application: Zoho Creator enabled MYOP to build a billing system tailored to its unique perfume-mixing model, something standard ERP tools couldn't support.
• Seamless integration: With the help of Zoho Creator’s integration with Zoho Books, MYOP was able to connect billing, PnL, and inventory data into a unified system, eliminating fragmented workflows.
• Cutting out the manual grind: By replacing spreadsheets with automated workflows, MYOP reduced the risk of human errors in accounting, inventory, and reporting.

Let's take a closer look at the custom applications MYOP created using Zoho Creator:

ERP

MYOP needed an ERP system as unique as their business model. Since every fragrance is custom-made with varying ingredients and costs, off-the-shelf ERP solutions couldn’t handle their complex billing needs.

Built on Zoho Creator, MYOP’s custom ERP records each ingredient, calculates costs automatically, and generates precise, itemized bills in real time. It seamlessly manages variations in prices, quantities, and combinations, ensuring full transparency.

The ERP also houses MYOP’s inventory intelligence module, which analyzes transactional and seasonal sales data to forecast each outlet’s stock requirements. Store managers simply select the store location, and the system prefills a recommended stock list tailored to demand patterns. This helps prevent overstocking, reduce expiry-related losses, and improve replenishment accuracy.

By uniting customized billing with intelligent inventory planning, MYOP has streamlined operations, reduced waste, and maintained product quality, all while running its unique, highly personalized business with greater efficiency.

Training and onboarding app

MYOP’s training and onboarding app on Zoho Creator ensures a smooth, consistent learning journey for new employees. Fully integrated with Zoho Trainer Central, it provides an immersive training experience, while Creator manages course assignments, tracks compliance, and executes the entire onboarding workflow flawlessly. Employees can access structured training modules, process guides, product knowledge, and company policies all in one place. By centralizing training and onboarding, MYOP accelerates new-hire readiness, builds employee confidence, and empowers every team member to perform at their best from day one.

Internal portal

Another key application MYOP runs on Zoho Creator is its internal portal app. Designed to boost productivity and transparency, this app allows teams to track tasks, monitor progress, and manage deadlines in real time. Managers can assign work, set priorities, and receive updates without relying on scattered communication channels or manual tracking methods. Employees can view their assigned tasks, update statuses, and collaborate seamlessly with colleagues.

The portal also serves as a central hub for internal announcements, updates, and shared resources, ensuring everyone stays informed and aligned. By digitizing task management, MYOP has improved accountability, reduced bottlenecks, and gained clear visibility into team performance. This streamlined approach keeps projects moving efficiently and ensures that no task, big or small, slips through the cracks.

Sales and marketing

MYOP’s Sales and Marketing app on Zoho Creator is designed specifically for the field sales force, bringing all sales and campaign activities onto a single platform. Field teams such as ASM, ZSM, and Trainers can plan and track their visits efficiently, while marketing teams can manage and monitor retail marketing activations without relying on scattered spreadsheets or multiple tools.

The app captures leads from both online and offline channels, allowing sales teams to follow up instantly, update deal stages, and log customer interactions. By integrating sales visits, retail activations, and campaign tracking into one centralized system, MYOP improves collaboration between sales and marketing, boosts conversion rates, enhances targeting, and ensures no opportunity goes unattended, keeping its growth strategy sharp and data-driven.

Research and development

MYOP’s research and development app, built on Zoho Creator, powers the creation of new perfumes and signature scents. The app acts as a central workspace for R&D teams to log experiments, record ingredient combinations, track formulation changes, and store test results. Each fragrance prototype can be documented in detail, from ingredient ratios to sensory feedback, ensuring that valuable insights are never lost.

The app also enables cross-team collaboration, allowing perfumers, quality testers, and product managers to share updates and approvals in real time. Historical data from previous experiments can be searched and referenced, speeding up development cycles and reducing repeated trial and error. With all R&D activities digitized and organized, MYOP can innovate faster, maintain consistency, and bring new, customer-inspired fragrances to market with greater efficiency and precision.

Benefits and ROI

Zoho Creator has empowered MYOP to scale rapidly while keeping operations agile and cost-effective.

• Reduced inventory loss: Powered by Creator’s robust automation and inventory management, MYOP has surpassed ₹1B INR (~$11M USD) in business while keeping inventory loss to just ₹1.2M INR (~$13,000 USD), an exceptionally low figure for a product category with strict expiry timelines.
• Lean accounting operations: Even as the business grew from 10 to 50+ stores, MYOP expanded its accounting team from two to just three people. Zoho Creator, integrated with Zoho Books, handles the bulk of the workload, minimizing manual intervention.
• Faster development cycles: Applications that once took months to build can now be developed and deployed in weeks, helping MYOP respond quickly to new business needs and opportunities.

Looking forward

MYOP is expanding its digital ecosystem on Zoho Creator with applications built to support global growth. The first, a consolidated reporting app launching in Mauritius and India, will unify sales and profit data while integrating with Zoho Books to provide real-time, compliant PnL insights in local currencies.

As MYOP begins its international expansion with Kenya, another major initiative, the Business Development (BD) app, will streamline the end-to-end process of opening new stores. From negotiations to launch, the app will capture project status, vendor details, and timelines while integrating with the ERP to manage purchases, orders, and approvals seamlessly. Together, these solutions position MYOP to maintain operational control, efficiency, and visibility while scaling worldwide.