Prime Property Care builds a unified property management system with Zoho Creator
"Since adopting Zoho Creator, we’ve doubled our property portfolio without hiring a single additional staff member—saving the cost of 3 to 4 full-time employees."
— Ilva Pamovska, Director, Prime Property Care
Created by : Prime Property Care
Industry : Real Estate
Region : UK
The company
Prime Property Care is a specialist property management company based in London, focused on HMOs and residential blocks. Operating in one of the most regulated and demanding sectors, it ensures full compliance with all legal and safety standards while managing the complexities of multi-let properties. Its team takes a hands-on, high-attention approach that many traditional agencies avoid due to the operational intensity and complex nature of this sector.
The challenges
Managing HMOs and residential blocks comes with an enormous administrative load. Each property requires coordination with tenants, contractors, landlords, and the company's internal teams—all while maintaining strict legal compliance.
Compliance chaos
The team previously used spreadsheets to track at least nine different certificate types. Linking files, tracking expiration dates, and managing communication was time-consuming and error-prone.
Manual workflows
Tasks like room marketing and tenant onboarding were handled manually and used to take 1–2 days of effort per room.
Scattered communication
With multiple moving parts and remote team members based across four countries, keeping everyone in sync was a challenge.
The solution
Zoho Creator has become the center of Prime Property Care’s operations, streamlining its processes with tenants, landlords, and contractors. The app they built on the Creator platform now connects over 30 APIs, orchestrating billing, legal agreements, marketing, property check-ins and check-outs, and more.
Creator at the core
Abandoning Excel spreadsheets, all major workflows—from compliance tracking to room marketing and tenant onboarding—are now built in connected Zoho Creator modules. For Prime Property Care, Creator became the single source of truth: a system that brings critical business data into one accessible, structured, and collaborative platform.
Agile collaboration
Ideas for continuous improvement come straight from the team. Changes are discussed in Cliq and reflected directly in Creator without any formal approval layers, helping the team stay ahead of the curve. Creator's flexible, low-code development tools mean that the process from ideation to implementation is swift and easy.
Smart automation
The Zoho Creator app is integrated with Cliq (which replaced Facebook Workplace as the company's collaboration hub) via a custom bot that posts real-time updates whenever someone reports an issue or applies for a room, or when a room gets rented. Admins also receive error alerts from Creator directly inside Cliq, allowing timely fixes before issues escalate.
"As the admin, I get error alerts straight into Cliq, which helps me fix problems quickly, often before anyone else notices. It keeps everything running smoothly and saves us a lot of time."
— IT Support Team, Prime Property Care
Benefits and ROI
The shift to Zoho Creator has transformed the company’s operational efficiency and growth capacity.
- Doubled property portfolio: Prime Property Care doubled its managed properties without hiring additional staff, saving over £100,000 annually.
- 80% reduction in admin time: Room marketing and onboarding now take less than 30 minutes of team input, down from 1–2 days. The result is that rooms are rented faster, reducing void periods and increasing profitability.
- Compliance confidence: The custom Creator app provides clear visibility into due dates, actions, and renewals, drastically reducing risk, chaos, and stress.
- Faster onboarding: With integrated data, images, and documents inside Creator, new employees quickly learn Creator's intuitive workflows and start contributing.
- Team alignment: Connected Zoho tools (Creator, Cliq, Voice, and Notebook) keep the remote team informed and collaborative in real time.
"The biggest win isn’t just cost savings; it’s the peace of mind. We’re now confident that nothing is missed, and we can consistently deliver a high-quality, compliant service."
— Ilva Pamovska, Director, Prime Property Care
Future plans
Prime Property Care continues to refine and expand its Zoho ecosystem. The team intends to explore Zoho Mail for email migration and has plans to keep evolving its Creator-based systems to add more automation and intelligence across operations.
"My advice to any business still relying on paper or spreadsheets is simple: Choose a single source of truth and build from there. The real productivity boost comes when your systems talk to each other and your workflows work for you, not the other way around. That’s where tools like Zoho Creator shine."
— Ilva Pamovska, Director, Prime Property Care
Frequently Asked Questions
Zoho Creator is a low-code application development platform that allows users to create custom applications on their own, with minimal coding experience. The intuitive drag-and-drop interface empowers developers and business users to build web and mobile applications that satisfy all their unique requirements with ease.
Applications built on Zoho Creator are built to auto-scale—the back-end infrastructure seamlessly scales as business demand grows. Currently 22,000+ customers across are using over 6 million applications built using Zoho Creator, a testimony to the power of the platform.
Yes, Zoho Creator has a free plan. This plan comes with a limited feature set and allows for one user, one application, 250 MB of storage, and 1,000 records. However, you have the option to upgrade to a paid plan whenever you wish.