How Karma Group transformed hospitality management with low-code

About Karma Group

Karma Group India is a travel and lifestyle brand, managing a network of luxury resorts known for their impeccable service and personalized guest experiences. With a focus on innovation and efficiency, the group continuously works to streamline operations and elevate guest satisfaction, ensuring every stay is memorable.

The challenge

Karma Group faced operational challenges in managing multiple properties, with manual workflows for housekeeping, maintenance, and check-ins slowing down processes. Limited real-time tracking led to inefficiencies, and the absence of automated systems hindered their ability to meet rising operational demands.

The solution: Smoother journeys with Karma Passport

Karma Group found their answer in a custom application built on Zoho Creator, developed with the help of Zrubix Solutions, a Zoho Partner based in Chennai. This powerful low-code platform allowed them to design a solution that matched their needs perfectly.

At the core of this transformation was Karma Passport, an application built on Creator that now plays a vital role in their operations. It helps manage member profiles, create contracts, and generate important documents automatically. With built-in dashboards and reports, the application gives real-time updates to management, making decision-making easier and faster.

The solution includes these key modules:

Integrated guest management system

A single guest database lets all departments—front desk, housekeeping, and others—access real-time guest information. This reduces mistakes and ensures smoother service.

Automated booking and reservations

Booking processes were automated, making them faster and more reliable. The system ensures accurate room assignments, avoids overbooking, and improves guest satisfaction.

Inventory and supply management

Karma Group can now track stock levels in real time. The system helps maintain the right inventory levels and triggers automatic reorders when needed, ensuring that guest needs are always met.

Financial tracking and reporting

With properties across locations, Karma Group needed a clear view of their finances. Zoho Creator now provides them with tools to track revenue, expenses, and other financial data. The system also generates reports in real time, helping the team stay on budget and plan better.

Real-time dashboards and analytics

The application includes easy-to-use dashboards that show live updates on operations like occupancy rates and guest feedback. This helps staff make quick, informed decisions to enhance guest experiences.

Mobile access for staff

The system works seamlessly on mobile devices, giving staff like receptionists and housekeepers real-time access to important information. This has improved communication and teamwork across departments.

Custom workflows and automation

By automating tasks like booking confirmations and housekeeping updates, Karma Group has saved valuable time. This lets staff focus more on guests rather than manual administrative work.

Benefits

Adopting Zoho Creator resulted in measurable improvements for Karma Group:

• Improved guest experiences: Reduced administrative work freed up time to enhance guest experiences.
• 70% cost savings: Streamlined workflows cut operational costs significantly.
• Process automation: In the Sales Commissions Calculator, tasks like Commission Qualification, Commission Calculation, and the Deal Deduction Flow were fully automated, saving time and minimizing human error. It also reduced the time spent across departments, cutting commission-related tasks by over 80%.
• Increased efficiency: Simplified property management and membership tracking improved productivity across teams.
• Better profit margins: Steady revenue combined with lower costs boosted profitability.

The road ahead

Building on their success, Karma Group is looking to expand its solution to include advanced features like AI-driven guest personalization and IoT-enabled property management. The company also plans to integrate Zoho Creator with marketing tools to enhance outreach and drive customer retention.