ClicknPark transforms field operations with a custom low-code inspection management application

The company

Founded to make parking easier and more efficient, ClicknPark is a digital platform that connects people with available parking spaces through its mobile and web applications. Users can list parking spots or lots for rent, while those seeking parking can book them in advance. The company serves a diverse mix of customers, from private owners to businesses managing multiple parking facilities.

The problem

As ClicknPark grew, so did the complexity of managing its field inspections—a critical process to ensure the quality and safety of parking locations. Initially, inspections were handled informally, often through Slack messages. With the number of parking lots and field technicians set to increase, this method risked inefficiency, missed checks, and reduced credibility with clients.

That’s when ClicknPark turned to NSI Solution, a Zoho Premium Partner they already knew through their use of Zoho products. NSI recommended building a dedicated inspection management application on Zoho Creator, leveraging its low-code capabilities to automate workflows, standardize reports, and improve transparency.

The solution

For ClicknPark, inspections are more than a maintenance task—they’re a way to uphold client trust and prove service quality. Regular site visits ensure that parking facilities remain safe, clean, and functional, while also providing documented evidence of performance.

To strengthen this process, NSI built a custom inspection management application on Zoho Creator. The app streamlines every stage, from scheduling site visits to guiding technicians in the field to instantly delivering inspection reports to clients. Accessible through a mobile portal, it replaces scattered communication with a single, structured workflow. Key modules and workflows include:

Automated scheduling

Coordinators assign field technicians to visit specific locations at defined intervals. Recurring visits are automatically scheduled.

Field technician portal

Technicians receive email notifications with their assigned routes and direct links to the inspection form. Using Creator’s portal, they access a checklist tailored to each location.

Customizable questionnaires

Each site’s inspection form includes relevant text fields, checkboxes, and photo uploads covering tasks from verifying gate terminals to ensuring signage visibility.

Instant reporting

Once submitted, inspection reports are automatically converted into PDFs and sent to the parking lot owners. Coordinators can review all reports and act quickly if issues arise.

Benefits and ROI

The inspection management app has become a cornerstone of ClicknPark’s operations, replacing ad-hoc communication with a reliable, repeatable process. By automating scheduling, guiding technicians in the field, and instantly delivering reports to clients, the solution has freed up valuable staff time, improved operational visibility and strengthened client relationships.

• Rapid deployment: Zoho Creator enabled ClicknPark to go from concept to fully functional inspection app in under a month, allowing them to start seeing benefits almost immediately.
• Scalability: The platform supports growth without adding manual workload, enabling ClicknPark to handle more sites and technicians seamlessly.
• Client trust: It also provides transparent, timely inspection reports that reinforce ClicknPark’s credibility and commitment to service quality.

Looking forward

ClicknPark sees opportunities to expand the application’s capabilities by integrating it with their existing Zoho CRM and employee database, creating a unified view of operations. Beyond inspections, Simon envisions using Zoho Creator to digitize other business processes.