How do I send order notifications to customers via WhatsApp?

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To send automated updates via WhatsApp, integrate a WhatsApp Business account with your store.

• Go to Settings > Integrations > WhatsApp and click Connect. You’ll be redirected to log in via Facebook to link your Business Manager account.
• Create and get approval for specific templates for statuses like “Order Placed”. Approval from WhatsApp typically takes up to 24 hours.
• Once templates are approved, toggle on the order statuses you want to send automatically.
• Purchase IM Credits to cover the cost of messages, which varies by template category and recipient region.
• Only send notifications to customers who have opted in, either during checkout or by signing up for the customer portal.

Refer to the WhatsApp Integration Guide for detailed instructions on setting up and using WhatsApp notifications.