## Zoho Commerce Help Documentation Index

Access the complete documentation index at:
https://www.zoho.com/commerce/kb/llms.txt

Use this file to discover all available documentation pages before proceeding.

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# What types of order notifications does Zoho Commerce send automatically to customers?

Zoho Commerce sends automated email notifications across several categories, which can be configured under **Settings** > **Customization** > **Email Notifications**.

**Emails to Customer:**

*   Order Summary
*   Order Confirmed
*   Order Shipped
*   Order Delivered
*   Product Feedback
*   Order Declined
*   Refund Initiated
*   Abandoned Cart
*   Order Cancellation Requested
*   Cancellation Request Approved
*   Cancellation Request Declined
*   Return Requested
*   Return Approved
*   Return Declined
*   Pick Up Order Summary
*   Pick Up Order Confirmed
*   Order Ready for Pickup
*   Order Picked Up

**Emails to Owner:**

*   Order Placed
*   Pickup Order Placed
*   Order Cancelled
*   Order Returned

**General:**

*   Category Notification
*   Collection Notification
*   Customer Statement
*   Invoice Notification
*   Item Group Notification
*   Item Notification
*   Payment Thank-you
*   Customer Portal Invitation
*   Sales Order Notification
*   Shipment Notification
*   Sales Cancel Notification
*   Sales Return Notification

**Custom Modules:**

*   Whole Sale Notification