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What types of order notifications does Zoho Commerce send automatically to customers?
Zoho Commerce sends automated email notifications across several categories, which can be configured under Settings > Customization > Email Notifications.
Emails to Customer:
- Order Summary
- Order Confirmed
- Order Shipped
- Order Delivered
- Product Feedback
- Order Declined
- Refund Initiated
- Abandoned Cart
- Order Cancellation Requested
- Cancellation Request Approved
- Cancellation Request Declined
- Return Requested
- Return Approved
- Return Declined
- Pick Up Order Summary
- Pick Up Order Confirmed
- Order Ready for Pickup
- Order Picked Up
Emails to Owner:
- Order Placed
- Pickup Order Placed
- Order Cancelled
- Order Returned
General:
- Category Notification
- Collection Notification
- Customer Statement
- Invoice Notification
- Item Group Notification
- Item Notification
- Payment Thank-you
- Customer Portal Invitation
- Sales Order Notification
- Shipment Notification
- Sales Cancel Notification
- Sales Return Notification
Custom Modules:
- Whole Sale Notification