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What types of order notifications does Zoho Commerce send automatically to customers?

Zoho Commerce sends automated email notifications across several categories, which can be configured under Settings > Customization > Email Notifications.

Emails to Customer:

  • Order Summary
  • Order Confirmed
  • Order Shipped
  • Order Delivered
  • Product Feedback
  • Order Declined
  • Refund Initiated
  • Abandoned Cart
  • Order Cancellation Requested
  • Cancellation Request Approved
  • Cancellation Request Declined
  • Return Requested
  • Return Approved
  • Return Declined
  • Pick Up Order Summary
  • Pick Up Order Confirmed
  • Order Ready for Pickup
  • Order Picked Up

Emails to Owner:

  • Order Placed
  • Pickup Order Placed
  • Order Cancelled
  • Order Returned

General:

  • Category Notification
  • Collection Notification
  • Customer Statement
  • Invoice Notification
  • Item Group Notification
  • Item Notification
  • Payment Thank-you
  • Customer Portal Invitation
  • Sales Order Notification
  • Shipment Notification
  • Sales Cancel Notification
  • Sales Return Notification

Custom Modules:

  • Whole Sale Notification