Does Zoho Commerce include a built-in abandoned cart recovery feature?

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Yes. Zoho Commerce automatically sends a reminder email to customers who added items to their cart but did not complete checkout. You can track the status of these emails in the Carts section.

To view abandoned carts, go to Sales > Carts and click the Abandoned tab. Each entry shows the customer name, subtotal, item count, cart modified time, and the Reminder Email status — either Sent or Not Sent.