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How do I view a report on abandoned cart value and recovery?

Go to Reports then Abandoned Carts. Select the Abandoned Carts report. Each abandoned cart appears as a row showing:

  • Created Time — when the cart was abandoned
  • Email — the customer’s email address
  • Recovery Status — whether the cart was recovered (for example, Recovered / Not Recovered)
  • Status — the recovery email’s progress (for example, Mail sent)
  • Item Count — number of items left in the cart
  • Cart Value — the total value of the abandoned cart

You can review individual carts, see which recovery emails went out, and use Export to download the list. To recover a cart, follow up with the customer based on its status.