/
Back

How do I set up an automated review request email after a customer completes a purchase?

You can set up automated reminders to encourage customers to leave feedback after a purchase:

  • Go to Settings.
  • Select Comments & Reviews under Online Store.
  • In the Item Reviews tab, select the required timing for reminder email from the Send Item Review Reminder dropdown. The available options are:
    • Immediately
    • After a day
    • 2 days later
    • 5 days later
    • 7 days later
    • 10 days later
    • 15 days later
  • Click Save.

The email reminder will be sent only after the item is delivered. To edit the email content, click Email Notifications under the reminder dropdown to modify the template.