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How do I set up an automated review request email after a customer completes a purchase?
You can set up automated reminders to encourage customers to leave feedback after a purchase:
- Go to Settings.
- Select Comments & Reviews under Online Store.
- In the Item Reviews tab, select the required timing for reminder email from the Send Item Review Reminder dropdown. The available options are:
- Immediately
- After a day
- 2 days later
- 5 days later
- 7 days later
- 10 days later
- 15 days later
- Click Save.
The email reminder will be sent only after the item is delivered. To edit the email content, click Email Notifications under the reminder dropdown to modify the template.