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How do customers submit item reviews on a Zoho Commerce store?

When the Item Reviews feature is enabled, customers can leave feedback directly on the item pages:

  • Go to Settings and then Online Store and then Comments & Reviews and then Item Reviews and toggle on Enable Item Reviews.
  • Customers will then be able to submit written reviews on product pages.
  • If you enable the Allow Image Reviews feature, customers can also upload pictures along with their written feedback.
  • To prevent automated spam, you can require customers to complete a Captcha before submitting their review.