## Zoho Commerce Help Documentation Index

Access the complete documentation index at:
https://www.zoho.com/commerce/help/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Payments Received

Payments Received reports provide insights into the payments received for customer orders in your store. Use these reports to track successful transactions, payment methods, received amounts, and transaction status across your sales history. This section consists of two reports:

*   [Payments Received](/commerce/help/payments-received-reports/#Payments-Received)
*   [Refund History](/commerce/help/payments-received-reports/#Refund-History)

### Payments Received

This report gives you a summary of the payments received for customer orders in your store. It helps you track successful transactions, payment methods, received amounts, and transaction status across your sales history.

Here’s how you can view this report:

*   Click **Reports** on the left sidebar.
*   Select **Payments Received** under _Payments_.

Fields

Description

Payment Number

Unique payment ID or number for the transaction.

Date

Date when the payment was recorded.

Status

Current status of the payment (e.g., Paid, Pending, Failed).

Reference Number

Unique number used as an identifier for reference.

Customer Name

Name of the customer who placed the order.

Payment Mode

Payment method used for the transaction (e.g., Cash, Card, Bank Transfer).

Notes

Additional notes or remarks related to the payment.

Invoice#

Invoice number linked to this payment.

Deposit To

Account where the payment is deposited.

Amount (FCY)

Amount received in foreign currency.

Unused Amount (FCY)

Unused amount remaining in foreign currency.

Amount (BCY)

Amount received in base currency.

Unused Amount (BCY)

Unused amount remaining in base currency.

Use this report to review successful payments, identify incomplete transactions, and monitor the overall cash flow of your online store.

### Refund History

This report gives you a complete history of the refunds issued for your sales orders. It helps you track refunds by customer, date, amount, and payment mode so that you can monitor post-purchase adjustments effectively.

Here’s how you can view this report:

*   Click **Reports** on the left sidebar.
*   Select **Refund History** under _Payments_.

Fields

Description

Date

Date when the refund was processed.

Reference#

Reference number or ID linked to the refund transaction.

Transaction#

Unique transaction identifier for the refund.

Customer Name

Name of the customer who received the refund.

Mode

Payment mode or method through which the refund was issued.

Notes

Additional notes or remarks related to the refund.

Amount (FCY)

Refund amount in foreign currency.

Amount (BCY)

Refund amount in base currency.

Use this report to review refunded orders, investigate customer issues, and maintain accurate records of payment reversal activity.