## Zoho Commerce Help Documentation Index

Access the complete documentation index at:
https://www.zoho.com/commerce/help/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Loyalty

Loyalty reports provide insights into the performance of your loyalty program and customer engagement. Use these reports to track loyalty transactions, monitor points earned and redeemed, and evaluate the overall effectiveness of your loyalty initiatives. This section consists of two reports:

*   [Loyalty Transaction Details](/commerce/help/loyalty-reports/#Loyalty-Transaction-Details)
*   [Loyalty Program Summary](/commerce/help/loyalty-reports/#Loyalty-Program-Summary)

## Loyalty Transaction Details

This report gives you a detailed view of all loyalty transactions completed for your store. Use it to review points earned, redeemed, expired, or reversed across your loyalty program.

Here’s how you can view this report:

*   Click **Reports** on the left sidebar.
*   Select **Loyalty Transaction Details** under _Loyalty_.

Fields

Description

Loyalty Program

Name of the loyalty program in which the transaction occurred.

Status

Status of the loyalty transaction (e.g., Active, Expired, Redeemed).

Start Date

Start date of the loyalty program membership.

Customer

Name of the customer associated with the loyalty transaction.

Points

Number of loyalty points credited or debited in the transaction.

Amount

Transaction amount in the store currency.

Type

Type of activity such as points earned, redeemed, expired, or reversed.

Date

Date and time the transaction was recorded.

Reference

Order ID, promotion, or other reference associated with the transaction.

Use this report to monitor customer engagement and understand how points move through your loyalty program.

## Loyalty Program Summary

This report gives you an overview of the loyalty program activity in your store. It helps you understand program details, validity periods, and total points performance.

Here’s how you can view this report:

*   Click **Reports** on the left sidebar.
*   Select **Loyalty Program Summary** under _Loyalty_.

Fields

Description

Loyalty Program

Name of the loyalty program.

Status

Status of the program (e.g., Active, Inactive).

Description

Description or details of the loyalty program.

Start Date

Start date when the loyalty program becomes active.

End Date

End date or expiration date of the loyalty program.

Redeem Start Date

Start date when customers can begin redeeming points.

Redeem End Date

End date or deadline for point redemption.

Total Points Earned

Total loyalty points issued or earned by all customers in the program.

Total Points Redeemed

Total loyalty points redeemed or used by customers.

Use this report to measure the performance of your loyalty program and identify trends in customer participation and point usage.