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    Zoho Commerce cookie policy

    Zoho Commerce uses cookies to provide you visitor statistics for your store. A cookie is a small text file that is stored on the visitor's computer or other internet-connected device to identify the browser, provide analytics, and remember information about your visitors such as their language preferences. This is essential in providing your customers a better shopping experience.

    What cookies do Zoho Commerce use?

    The cookies set by Zoho Commerce are broadly used for analytics and reporting purposes. We only track essential parameters, and the information we gain about customer actions is only used to improve the quality of the user experience.

    What does a cookie in Zoho Commerce do?

    All published webCommerce of Zoho Commerce have two cookies set by default: zsltssn and zsstssn. These cookies are set by the Zoho Commerce application and are used to provide web page analytics to the store owners.

    The user agent, device, and IP location are collected for showing store statistics. Instead of storing the IP address, the country name is inferred from it and is stored in the application.

    Cookie Details

    Cookie nameFunctionalityValidity
    zsltssnUsed to detect the pages visited in a particular session (Long term cookie)90 days
    zsstssnUsed to detect the pages visited in a particular session (Short term cookie)30 minutes
    zcidUsed to detect the cart ID of membersCleared after checkout is completed
    zcidgUsed to detect the cart ID of guestsCleared after checkout is completed
    zcbidUsed to detect the cart ID of Buy ButtonCleared after checkout is completed
    mc_cidUsed to detect the Mailchimp campaign's IDCleared if the tab/browser is closed
    mc_tcUsed to detect the Mailchimp tracking codesCleared if the tab/browser is closed
    zc_ridUsed to detect Zoho Campaigns/Marketing Hub Campaign's IDCleared if the tab/browser is closed
    zsrefAssociated with holding referrer domain information.Cleared after checkout is completed

    Note: Users can use our message bar to inform store visitors about cookies on the website.

    Other than these, all other cookies used by Zoho are also applicable to your store. Learn more about these cookies.

    How can your visitors manage cookies?

    Most browsers let users control and manage cookies by allowing them to choose their preferences under the Settings or Preferences tab of the respective browsers.However, please note that if your visitors disable the cookies, Zoho Commerce's visitor analytics features may provide inaccurate results.

    Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.

    • Google Chrome
    • Internet Explorer
    • Mozilla Firefox
    • Safari (Desktop)
    • Safari (Mobile)
    • Android Browser
    • Opera
    • Opera Mobile

    If you have any queries or need any more information on cookies placed by the Zoho Commerce application, please email us at support@zohocommerce.com.