Zoho Commerce cookie policy

Zoho Commerce uses cookies to provide you visitor statistics for your store. A cookie is a small text file that is stored on the visitor's computer or other internet-connected device to identify the browser, provide analytics, and remember information about your visitors such as their language preferences. This is essential in providing your customers a better shopping experience.

What cookies do Zoho Commerce use?

The cookies set by Zoho Commerce are broadly used for analytics and reporting purposes. We only track essential parameters, and the information we gain about customer actions is only used to improve the quality of the user experience.

What does a cookie in Zoho Commerce do?

All published webCommerce of Zoho Commerce have two cookies set by default: zsltssn and zsstssn. These cookies are set by the Zoho Commerce application and are used to provide web page analytics to the store owners.

The user agent, device, and IP location are collected for showing store statistics. Instead of storing the IP address, the country name is inferred from it and is stored in the application.

Cookie Details

Cookie name	Functionality	Validity
zsltssn	Used to detect the pages visited in a particular session (Long term cookie)	90 days
zsstssn	Used to detect the pages visited in a particular session (Short term cookie)	30 minutes
zcid	Used to detect the cart ID of members	Cleared after checkout is completed
zcidg	Used to detect the cart ID of guests	Cleared after checkout is completed
zcbid	Used to detect the cart ID of Buy Button	Cleared after checkout is completed
mc_cid	Used to detect the Mailchimp campaign's ID	Cleared if the tab/browser is closed
mc_tc	Used to detect the Mailchimp tracking codes	Cleared if the tab/browser is closed
zc_rid	Used to detect Zoho Campaigns/Marketing Hub Campaign's ID	Cleared if the tab/browser is closed
zsref	Associated with holding referrer domain information.	Cleared after checkout is completed

Note: Users can use our message bar to inform store visitors about cookies on the website.

Other than these, all other cookies used by Zoho are also applicable to your store. Learn more about these cookies.

How can your visitors manage cookies?

Most browsers let users control and manage cookies by allowing them to choose their preferences under the Settings or Preferences tab of the respective browsers.However, please note that if your visitors disable the cookies, Zoho Commerce's visitor analytics features may provide inaccurate results.

Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.

If you have any queries or need any more information on cookies placed by the Zoho Commerce application, please email us at support@zohocommerce.com.