Zoho Commerce cookie policy

    Zoho Commerce uses cookies to provide you visitor statistics for your store. A cookie is a small text file that is stored on the visitor's computer or other internet-connected device to identify the browser, provide analytics, and remember information about your visitors such as their language preferences. This cookie aims to provide your customers with a better shopping experience. These cookies will be set on the browser of your store visitors.

    What cookies does Zoho Commerce use?

    The cookies set by Zoho Commerce are broadly used for analytics and reporting purposes. Zoho Commerce only tracks essential parameters, and the information gained from your customer actions is only used to improve the quality of the user experience.

    What does a cookie in Zoho Commerce do?

    All published websites of Zoho Commerce have two mandatory cookies that are set by default: zsltssn and zsstssn. These cookies are set by the Zoho Commerce application and are used to provide web page analytics to the store owners.

    The user agent, device, and IP location are collected for showing store statistics. Instead of storing the IP address, the country name is inferred from it and is stored in the application.

    Cookie Details

    Cookie nameFunctionalityValidity
    zsltssnUsed to keep track of the pages visited in a particular session (Long-term cookie)90 days
    zsstssnUsed to keep track of the pages visited in a particular session (Short-term cookie)30 minutes
    zcidUsed to keep track of the cart ID of membersCleared after checkout is completed
    zcidgUsed to keep track of the cart ID of guestsCleared after checkout is completed
    zcbidUsed to keep track of the cart ID of Buy ButtonCleared after checkout is completed
    mc_cidUsed to keep track of the Mailchimp campaign's IDCleared if checkout is complete or if the browser is closed
    mc_tcUsed to keep track of the Mailchimp tracking codesCleared if checkout is complete or if the browser is closed
    zc_ridUsed to keep track of Zoho Marketing Automation Campaign's IDCleared if checkout is complete or if the browser is closed
    zsref Cleared after checkout is completed

    Strictly Necessary Cookies

    Cookie nameFunctionalityValidity
    csr* / *csr* / *csrWebsite securitySession
    JSESSIONIDHTTP session token identifierSession
    stk, rtkLogin, Signup—Success and failure analysisSession
    _iamadt, _iambdtManage logged-in user sessionSession

    Analytics Cookies

    Cookie nameFunctionalityValidity
    Z*PageURL, Z*Ref, ZohoMarkRef, ZohoMarkSrcUnderstand visitor's behavior across our website1 month, 1 month, Session, Session
    *_zldpUnderstand visitor's behavior across our websiteSession
    zabHMBucketManage, analyze, and understand visitor behavior across our website1 year
    cookie-uidUnderstand visitor's behavior across our websiteSession
    creator_cdAnalyze effectiveness of adwords campaigns3 months

    Note: Users can use our message bar to inform store visitors about cookies on the website.

    Other than these, some of the cookies mentioned under the "Strictly necessary" tab of Zoho Cookie Policy are also applicable to your store.

    How can your visitors manage cookies?

    Most browsers let users control and manage cookies by allowing them to choose their preferences under the Settings or Preferences tab of the respective browsers. However, please note that if your visitors disable the cookies, Zoho Commerce's visitor analytics features may provide inaccurate results.

    Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.

    If you have any queries or need any more information on cookies placed by the Zoho Commerce application, please email us at support@zohocommerce.com.