Transform your customer service.
With more context, solving customer issues can be faster and easier. See all their previous interactions with the company in one place.
Help your customers find answers to their questions by building a Knowledge Base—a repository of help articles—and set up Forums where they can interact with each other.
Agents can tag their colleagues and even teams in comments within tickets, chat with them in real time no matter where they are, and post announcements using the Team Feed.
Reports and Insights.
With comprehensive reports and insights, not only do managers get clear data that points out glitches, they also learn why. This helps them make faster and more accurate decisions.
Set automatic assignment rules, SLAs, and Workflows to ensure that routine never stops you from providing great customer service.
Customize your help desk system to fit your business requirements. Use native integrations, custom functions, and APIs to extend your already powerful customer service software.