Collaborative ticketing with the Cliq - Zendesk integration

With real time messaging and file sharing, your support agents will stay in sync with the other teams in your organization.

Collaboration for support agents

 Have conversations that are context and data driven. With the /ticketdetails command you can view ticket information right in your chat window.

View your open tickets in Cliq

It always helps to know a little about your customer and their question before you before you try to offer a solution. Find and share any Zendesk ticket with any of your colleagues right from your chat window.

Keep a tab on those pending tickets

Stay notified about assigned, pending, and critical tickets. Never let the pending tickets count reach a critical level. Turn on notifications from the Zendesk Bot, so you're always on top of new tickets assigned to you!