Business phone system for superior customer support
Set up a phone system inside Zoho Cliq with a Zoho Voice subscription. Chat with your colleagues, conduct video meetings, record calls, connect directly to phone numbers, and maintain a unified user presence with Cliq's integrated contact center.
START FREE TRIALBring your contact center inside Cliq
Take your business communication to the next level by bringing your inbound and outbound communication together. With the Zoho Voice integration, you can manage your contact center from Zoho Cliq itself.
Make unlimited business calls
Engage in unlimited incoming and outgoing calls through a personal number, and connect with people in multiple locations.
Attend customer calls on the go
You don't have to be connected to a PBX line at the office to make and take customer calls. With Zoho Voice for Zoho Cliq, you can get connected from anywhere.
Connect with your team
Set up extension calling in Zoho Voice and stay connected with team members.
Boost customer engagement with SMS messaging
Communicate with US and Canada-based customers with two-way SMS. You can also send one-way international messages to countries across the globe.
Sync your call status with Cliq
Unified user presence is important for distributed workspaces. Whenever you are on a Zoho Voice call, your Cliq status automatically updates to notify your colleagues that you are engaged.
Route incoming calls to the right department
Ensure customer support and sales calls are directed to the right department with automatic call routing.
Debrief conversations with call recordings
Record your interactions with customers to revisit and debrief whenever required. This also comes in handy during escalations.
Analyze your calls with the centralized dashboard
Get a complete view of your contact center and make informed customer support decisions with consolidated data from the dashboard.
Manage your phone system from one place
Oversee, customize, and manage your Zoho Voice account from Cliq's Admin Panel.
Add and supervise agents
Onboard your support executives as agents in your Zoho Voice portal, assign contact numbers, track call records, and manage customer support.
Purchase enterprise phone numbers
Buy local, toll-free, and international phone numbers directly from Zoho Voice.
Set up call queues and blocked numbers
Configure call queues to manage high call volumes and block unwanted numbers.
Monitor your credits, subscription, and call rates
Keep track of your usage, manage subscriptions, and view call rate details.
Configure interactive voice response
Cut down time spent on directing customers to the right department by setting up customized interactive voice response (IVR) for your contact center.
Define business hours
Let customers know when to contact you by defining timezone-based business hours for every phone number, and route calls based on availability. All calls made after business hours can be pushed as text or voicemails.
Keep track of ongoing calls
Monitor all live calls to check in on agent performance. You can also view details like when the call was answered and its ongoing duration.
Get connected with external VoIP phone systems
Use Zoho Telephony to integrate external phone systems like RingCentral and Twilio with Zoho Cliq.