Frequently Asked Questions

How to start a Chat?

Automation can help you to automate the real-time sales operations. It can ease your process like triggering an action to the visitors, sending a proactive chat invite to the website visitors, allows you to monitor your sales representatives, routing visitors to the users, etc.

How to add a contact?

The Intelligent trigger rule helps you to automate certain actions performed to your website visitors like sending proactive chat invite to the website visitors, make the chat button glow, show a banner to the website visitor as announcement, etc. In real-time the actions performed to the website visitors through the chat button can attract the visitors. The options available in the intelligent triggers can ease your process of automating the actions performed to the visitors.

How to create a Group?

Yes, using Intelligent trigger ->Invoke JSAPI option it is possible to use your own ideas to trigger an action to your website visitors. You can write your own code and implement in your website (you also have the skeleton code along with the Invoke JSAPI option) enter the trigger name in the Invoke JSAPI option. Set the condition and criteria to trigger the rule, and your own idea to trigger an action to your website visitors is ready to perform an action to the targeted visitors.

How to have a Private/Secured Group Chat?

Yes, you can route visitors to specific users by selecting the "Route to Selected Users" option from the Visitor Routing. You can choose a rule for routing the specific type of visitors and choose the User for whom the visitors to be routed.

Why the group I created is not listed in the list?

The rules follow a top-down execution method, whichever rule first matches the visitor criteria will be executed.

What is a smart chat?

Yes, by checking the "Route rest of the visitors to all users" option below the rules. The visitors who doesn't match any criteria will be routed to all other users.

How to reset password?

Yes, it is possible for the Administrator and the Supervisor to monitor the associate chatting with the visitor. By adding the type of conversation or user you would like to monitor in the Chat monitor section, the chats will be visible for you while the user converse with the website visitors.

How to create a new channel?

Role	Can Monitor
Administrator	Supervisor and Associate
Supervisor	Associate
Associate	None

What is @ mentions?

By clicking on the Join this Chat button, the Administrator/Supervisor can join the on going chat session and chat with the visitor along with the Associate.

What is a private channel?

By clicking on the Join this Chat button, the Administrator/Supervisor can join the on going chat session and chat with the visitor along with the Associate.

What is shared channel?

By clicking on the Join this Chat button, the Administrator/Supervisor can join the on going chat session and chat with the visitor along with the Associate.