Transforming operations, employee workflow, and evaluation at Spacetel with Zoho Cliq's smart integrations
- INDUSTRYWireless services
- LocationUnited States
- TYPEB2C
The company
Spacetel is a premium Cricket Wireless retailer spread throughout the western United States including Arizona, California, Oregon, and Colorado. The company has over 300 employees operating from 100+ stores in the United States offering not just wireless plans, but also mobile phone plans, phones, and accessories.
The challenge: Managing communication across a dispersed workforce
Founded in 2011, the biggest challenge that Spacetel faced was the dispersed workforce and the need to bring them all together for effortless collaboration. They didn't have the tools to facilitate and manage communication at the district and organization levels. Onboarding, training, nurturing, and evaluating the employees became cumbersome at this stage, and they wanted to streamline and automate their processes, from team collaboration to daily reporting, across the organization.
The solution: Centralizing information with Zoho Cliq for efficient collaboration
After deploying Zoho Cliq for their organization, Spacetel began using it as their core messaging app. Soon, Cliq transitioned into a centralized information hub for the entire company. From managing their employees to tracking employee goals and progress, Spacetel started leveraging Cliq's automation capabilities to access everything right at their fingertips. By creating custom command keys, widgets, and forms, Spacetel received structured data that they used to gain real insights about their business. This helped them perform swift evaluations, improvise their training, and make changes to their tasks and goals when needed.
"We've customized it {Cliq} to serve as a centralized information hub for employees, a tool to track daily goals for sales teams, and a way for upper management to create and share reports."
By integrating Zoho Cliq with other Zoho apps, primarily Zoho People and Zoho Sites, Spacetel made their HR and training functions seamless.
"The HR team was given a specific command key that links to Zoho People for org-wide announcement blasts in Cliq, and all training was centralized on Zoho Sites through videos and self-led courses."
Benefits and ROI
Spacetel leveraged the automation capabilities in Zoho Cliq to fit their needs, and it has significantly improved their operational efficiency.
When a sales manager logs into work, an automated task list is generated and delivered in Zoho Cliq. Instead of copying, pasting, or manually typing numbers, employees type in their command key at the start and end of the day, enter their goals and achievements, and send. Management receives the information, and because the command key (slash command) submissions are pre-formatted to make entries stand out in the chat, district managers and upper management can quickly spot and review entries without extra effort. District managers can also request their own customized command keys for their individual teams' reporting requirements.
By using slash commands in Cliq, the HR team has also seen a significant improvement in managing employee information and avoiding any miscommunication, which increases the consistency and clarity of their communication.
"Custom forms and widgets in Cliq have decreased the amount of time our employees spend switching between apps. Employee evaluations are now directly filled out through a form in Zoho Cliq, and training requests that link to Zoho People can be made in that same form, so the process is all managed in one place and passed to the right person."
Metrics that make the difference
Communication tools aren't usually an integral part of the retail industry, but with Spacetel deploying Zoho Cliq for their business communication their employee management has been elevated. Going beyond simple communication by setting up custom integrations and workflows, Spacetel has cut employee entry time by 50% using market-specific slash commands in Cliq. This has proved to be beneficial for managers in speeding up the evaluation process of their employees. Fetching reports is also 33% to 50% faster now, giving managers easy and accurate access to information.
"Managers previously spent an estimated 10 to 15 minutes submitting their goals, often missing key reporting details. With the use of the commands key and a pre-set form, the process is now anywhere from 33% to 50% faster depending on the report and ensures that all required data is captured—providing management with the exact numbers they need."
Spacetel has taken a true out-of-the-box approach, integrating Zoho Cliq with other Zoho apps to operationalize their EX stack, providing their employees with the necessary tools in one central location and gaining real visibility into their organization.
About Zoho Cliq
Zoho Cliq is an employee communication software for businesses facilitating effortless internal and external communication through organized conversations, meetings, task management, and workflow automation.