Cliq Customers - Healthcare Tech

How Cliq enabled efficient collaboration for healthcare professionals at HTIC 

What is HTIC?

HTIC (Healthcare Technology Innovation Center) was created in 2011, as a joint initiative of the Indian Institute of Technology, Madras and the Department of Biotechnology, Government of India, that brings together technologists, engineers, doctors, and healthcare professionals to develop healthcare technologies for the country. HTIC focuses on research and innovation in healthcare, by providing technological solutions in the area of medical devices. 

"One of the primary and most interesting projects of HTIC was a mobile unit used for cataract surgeries which has been used to perform over ten thousand surgeries as of now," said Karthik Srinivasa, the Electronics Design Engineer at HTIC. The vision of HTIC is to develop technologies that create an impact and drive innovation in healthcare, and be a leader known for technical excellence and collaborative spirit.

Finding Cliq and replacing Slack

The HTIC division started off in 2011 as a 10-member team and grew steadily. When they realized they needed messaging software for managing communications and online discussions in the organization, they chose Slack. Nine months later, when they decided to look for a more economical alternative, they found Zoho Cliq.

"I got to know of Zoho through Sridhar Vembu, your CEO and an IIT alumnus, at one of his talks at IIT. I decided to check if Zoho had a product similar to Slack for business messaging, and that's how we found Cliq," Karthik said. He also added "we were presented an impressive demo from your support team and found that Cliq had most of the features Slack has." They enrolled in the paid plan, straight away. 

Collaboration after implementing Cliq

"We use Cliq on an everyday basis in our center. We have numerous channels with a lot of discussions going on. We also use it for uploading our files and sharing the minutes of our meetings in the channels. The biggest benefit of Cliq for us is the message history. We always need to know what our team discussed last week or last month and we never have to write it down," said Karthik. He also added that "all the history is stored neatly, so we just scroll up and it's right there."