What are the possible errors my customers could face while using a payment page created using Zoho Checkout?
Your customers could run into the following errors while using your payment pages:
|What caused this?
|What can you do?
|The payment page that you’ve created is inactive.
|Go to Payment Pages tab, select the payment page, and mark it as live.
|You have not set up default taxes for your organization.
|Go to Settings > Taxes and create a default tax.
|Digital service plans/add-ons cannot be included in the invoice along with goods or other services.
|Create separate payment pages for digital services.
|Customer’s billing country does not match the EU tax member state that you’ve associated with the plan or add-on (digital service). You’ll get this error only when you’ve enabled VAT MOSS for your organization.
|Make sure that the customer belongs to your organization’s tax registered member state.
|You have not entered the product type for the plan or add-on for which your customer is trying to subscribe.
|Edit the plan/add-on in Zoho Billing and specify whether the product is a good, service or digital service.
|You have not enabled reference transactions in your merchant account.
|Enable reference transactions in your merchant account.
|You have configured the payment gateway with invalid credentials or have made recent changes to your merchant account.
|Re-enter the correct credentials by going to Settings > Payment Gateways.
|The payment has been declined due to the fraud detection filters that you’ve set up in your merchant account.
|Verify if the transaction was fraudulent or not. Moderate your fraud filters, if necessary.
|The transaction has been declined as the payment gateway couldn’t verify the address of your customer.
|Enable the address fields for your payment pages from Settings > Templates.
|A transaction with the same amount and card details was made within a few minutes of the previous transaction.
|Ask your customers to try again after a few minutes.
|The transaction amount is less than the minimum amount allowed by the payment gateway. This may be due to the discounts or credits applied.
|Make sure that the transaction amount is greater than the minimum transaction amount.
|Payment gateway that you’ve configured doesn’t support recurring payments.
|Configure a payment gateway which supports recurring payments.
|The payment gateways that you’ve configured don’t support the transaction currency.
|Configure a payment gateway which supports the transaction currency.