ZOHO CAMPAIGNS, A SERVICE THAT ALLOWS YOU TO CREATE, SEND AND MANAGE MARKETING EMAILS AND NEWSLETTERS, IS PROVIDED TO YOU OR THE ENTITY THAT YOU REPRESENT (HEREINAFTER "YOU" OR "YOUR") BY THE APPLICABLE ZOHO ENTITY LISTED HERE (HEREINAFTER "ZOHO"), ACCORDING TO THE FOLLOWING TERMS AND CONDITIONS (HEREINAFTER "TERMS") IN ADDITION TO ZOHO GENERAL TERMS OF SERVICE. USE OF ZOHO CAMPAIGNS SIGNIFIES YOUR ACCEPTANCE OF THE TERMS AND GENERAL TERMS OF SERVICE. IF YOU DO NOT AGREE TO THE TERMS, DO NOT PROCEED OR USE ZOHO CAMPAIGNS IN ANY MANNER.
Zoho Campaigns is a service that allows you to create and send emails and newsletters as well as to manage the emails and newsletters sent by you. Zoho Campaigns also allows you to build and manage your contact lists by embedding the subscription form, copying and pasting the form code in your website or by importing contacts from any Customer Relationship Management service/software or any other contact database.
Accessing Zoho Campaigns
Zoho Campaigns is a part of Zoho’s suite of online collaboration, business and productivity applications. You will be able to access Zoho Campaigns by using your common account for all Zoho Services (hereinafter “Zoho Account”).
Accessing other Zoho Services
Other Zoho Services may be integrated with Zoho Campaigns. Your Zoho Account will also allow you to access all Zoho Services even if such Zoho Services are not integrated with Zoho Campaigns. Use of some of these Zoho Services may require acceptance of terms of service specific to such Zoho Services (hereinafter “Service Specific Terms”). You must read, understand and accept the Service Specific Terms before using the corresponding Zoho Service.
Accessing Third Party Applications Integrated with Zoho Campaigns
Every email that you send using Zoho Campaigns, shall contain an 'about us' section that has the following information:
- Name and address in case the sender is an individual.
- If the sender is an entity, in addition to name and address, the name of the authority with which the company is registered along with the business registration/identification number.
- VAT or other identification number for tax purposes.
- Contact information, at least a valid telephone number as well as an email address.
- Name and contact information (phone number/email address) of a representative for reporting complaints.
ANTI SPAM POLICY
You shall comply with the requirements of Zoho Anti Spam Policy and the CAN-SPAM Act or other similar laws regulating sending of commercial emails applicable to you. In addition, you may send emails through Zoho Campaigns only to the contacts that you have obtained by acceptable means as listed below (“Acceptable Means”).
- If the contact had submitted his/her email address as part of a download from your website or for the purpose of ordering/negotiating the purchase of a product or service from you.
- If the contact had subscribed to an email newsletter by filling a form on your website.
- If the contact has provided email address as part of participation in any contest, event or survey conducted by you, provided that you have informed the contact that you would be sending marketing emails.
- If the contact has, while completing an online form, checked an opt-in check box indicating his/her willingness to be contacted by you through email, provided that the check box is unchecked by default and you have informed such contact that the nature of the emails will be commercial.
- If the contact has given his/her business card and has expressed willingness to receive emails of a commercial nature. Willingness to receive emails of a commercial nature will be presumed where the business card was dropped in your booth at a trade show.
- If the contact was referred by your existing customers or subscribers to your newsletters or marketing emails.
- You have bought, loaned, rented or acquired the contacts through any other means from a third party.
- You have not contacted a legitimately obtained contact in the last 2 years.
- You have obtained email addresses by scraping or by copying and pasting the e-mail addresses from the internet.
- The contact has unsubscribed from your mailing list or has expressed his/her intention not to receive emails from you.
- You will not send emails that infringe intellectual property rights or other proprietary rights of any party.
- You will not send emails that contain pornographic and/or obscene content.
- You will not send emails that impersonate any individual or entity.
- You will not send emails that create a load on Zoho’s servers or abuse Zoho’s bandwidth.
- You will not send emails that violate any applicable local, state, national or international laws.
- You will not send emails to distribute or sell illegal and counterfeit products.
- You will not send emails that interfere with or disrupt the provisioning of Zoho Campaigns.
- You will not send emails that are considered as scamming activities such as pyramid scheme, multi-level marketing (MLM), affiliate marketing, search engine optimization (SEO) and click fraud.
- You will not send emails to promote or sell pharmaceutical products, gambling services, e-cigarettes, etc.
- You will not send emails that promote dangerous and illegal activities.
- You will not send emails that are related to cryptocurrency and related technology, including but not limited to virtual currency, Initial Coin Offering and blockchain.
- You will not send emails that contain links to sites that are involved in any of the prohibited activities listed above.
You must have received an explicit consent from your contact before you start sending commercial emails. The consent must have been provided separately through a conscious act by the contact. Consent not granted electronically will require written confirmation from the address holder.
Monitoring and Throttling
Zoho reserves the right to monitor and review your email campaigns manually and through automated means to improve deliverability such as by reducing mail bounces and to detect spam and other possible violations of the Terms. This includes
- The right to transmit the sender email addresses, recipient email addresses and content of the email campaigns to affiliates and service providers engaged by us.
- The right to develop and improve automated tools based on emails that get flagged as spam and information we receive from affiliates, service providers engaged by us and other email service providers regarding your email campaigns.
- The right to embed a Campaign ID in every email's header in order to enable recipients of email campaigns to report spam emails to Zoho.
Zoho also reserves the right to throttle email campaigns sent by you, especially if you are sending email campaigns to a contact list for the first time.
Threshold for Bounces, Complaints, Unsubscribes and Un-justified/Spam Trap Hits
The hard bounce rates should be under 5% and spam complaint rates should be less than 0.1%. Similarly, the unsubscribe count should not be greater than the click rate and the maximum count for spam trap hit / un-justified complaint is 1. In the event that your email campaign exceeds the threshold(s) mentioned above, Zoho reserves the right to terminate your user account without any prior notification.
You are provided with the facility to host images on Zoho’s servers only to enable you to host images used in your email campaigns sent through Zoho Campaigns. You shall not create a load on Zoho’s servers or abuse Zoho’s bandwidth by hosting images on Zoho’s servers for any other use such as using the images on websites and sending the images through other email delivery tools.
Zoho may prescribe usage limits based on the subscription plan chosen by you. You must make sure that your usage is within the usage limits prescribed by Zoho in order to avail uninterrupted service. You understand that Zoho may restrict an activity if you reach the usage limit corresponding to such activity.
If your use of Zoho Campaigns is found to be in violation of the Terms, Zoho may, in its sole discretion, take appropriate actions against you, which may include suspension and permanent termination of your user account.