Managing Autoresponders

Managing Autoresponder

Quick links

How do I clone an autoresponder?

  1. From the Navigation Toolbar choose Automation tab and select Autoresponder. A page will appear, displaying all your autoresponders.
  2. Mouse over the autoresponder you wish to clone. 
  3. Click the Clone icon in the far-right corner.

You can also clone the autoresponder by clicking the Clone icon in the Autoresponder Details page.

How do I group my autoresponders?

To manage your autoresponders more easily, group them into folders, by navigating to the Autoresponder List View page. Once there, either add autoresponders to your folder or create new autoresponders inside a folder.

How do I disable an autoresponder?

  1. From the Navigation Toolbar choose Automation tab and select Autoresponder. A page will appear, displaying all your autoresponders.
  2. Click on the autoresponder you want to disable. 
  3. Click Disable in the top right corner.

How do I enable a disabled autoresponder?

  1. From the Navigation Toolbar choose Automation tab and select Autoresponder. A page will appear, displaying all your autoresponders.
  2. Click on the autoresponder you want to enable. 
  3. Click Enable in the top right corner.

How do I delete an autoresponder?

  1. From the Navigation Toolbar choose Automation tab and select Autoresponder. A page will appear, displaying all your autoresponders.
  2. Mouse over the autoresponder you want to delete. 
  3. Click the Delete icon in the right corner.

You can also delete the autoresponder by clicking the Delete icon in the Autoresponder Details page. 

Autoresponder statuses

  1. Active: When the autoresponder is activated and running.
  2. Draft: When you save your autoresponder as draft.
  3. Paused: When you manually pause an active autoresponder.
  4. Stopped
    An autoresponder can be stopped for the following reasons:
    • When the source mailing list or segment has been deleted.
    • When the date field associated with a date-field autoresponder has been deleted.

Autoresponder message statuses

  1. Running: When the message has started.
  2. Paused: When you manually pause a running message.
  3. Stopped
    A message can be stopped for the following reasons:
    • When the merge tag used in the message subject line has been deleted.
    • When the video tag used in the message content has been deleted.
    • When the message's sender address has been deleted.

Email limits and autoresponders

Zoho Campaigns' email policy allows you to limit the number of emails that can be sent to your subscribers within a specified time period. You can also set the amount of time between two emails.

This email policy also applies to your autoresponder messages. However, you can exclude an entire autoresponder or a particular critical message from the limits set by the email policy.

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