Zoho Campaigns integrates with SurveyMonkey account so that you can add your SurveyMonkey related surveys to your email campaigns and send it to your list of recipients. A main advantage of sending a survey campaign is the convenience of sending two services in short period of time. Before creating a Survey Campaign, make sure that you've integrated your SurveyMonkey account with Zoho Campaigns.
You should have accounts with both Zoho Campaigns and SurveyMonkey website.
Once you connect SurveyMonkey and Zoho Campaigns, you can easily select any of your surveys to be added to your campaigns.
To create Survey Campaigns
Designed Templates – These are tailor-made templates especially to send survey campaigns.
Smart Templates – The USP of these templates is that they are well optimized to use in your mobile phone and of course with the features mentioned in survey templates.
Once your campaign is sent, you can view the survey results in the Report Summary. Apart from our Campaign reports where we show the number of surveys delivered, opened and clicked, we also show Survey Reports, which highlights the following:
• Number of subscribers who have completed/started/not started the survey
• Responses given by each customer
You can also view the list of contacts and their related activities on a completed survey in the survey reports page as well as the reports section in your SurveyMonkey account.
No need to worry. There are two scenarios when such issues occur. 1. When you’ve made integration with a SurveyMonkey account and created a survey in another SurveyMonkey account. Recheck the integration and if needed we would suggest you to integrate the SurveyMonkey account with the surveys. 2. It is a prerequisite to create the survey in your SurveyMonkey account and then proceed to Zoho campaigns to add it to your campaigns.
Yes, you can view the responses given in a survey under the recipient’s activity page under Reports tab of your Campaign website.
No, it is not mandatory to include merge tags in survey templates as we’ve embedded the survey links in the survey templates. However, if you are using general designed templates, you need to use the merge tags so that the survey links are visible in the template.
No, In that case, you cannot view the survey report in Zoho Campaigns. To get the survey reports updated, it is mandatory to integrate the SurveyMonkey account with your Zoho campaigns.
It is very simple, to view the updated reports go to Reports tab ->Survey Reports page ->Refresh the icon for Refresh to update survey reports option.