Domain Authentication

How to authenticate my domain?

Domain Authentication is a mechanism that verifies the email from the point of its origin by validating the email sender. It checks emails to rule out any possibility of spamming or spoofing thereby protecting the sender's good reputation. Authenticating your domain allows for smooth transfer of emails through spam filters and into your recipient's inbox.

Domain authentication methods:

SPF: This method allows you to specify the mail servers (IP addresses) which can send emails on your behalf. This can be done by publishing the TXT record in your domain's DNS settings. Learn More

DKIM: This is a more advanced method used widely by email service providers. It allows the senders to authenticate their campaigns by including a digital signature in the email header. This can be done by publishing the TXT record in your domain's DNS settings. Learn More

Steps to authenticate your domain using Zoho Campaigns

Read below to learn how to authenticate your domain. It is a simple four step process:

Add a domain

  1. From the navigation toolbar, choose Settings and select Manage Senders.
  2. Click Add Sender button on the top-right corner of the screen.
  3. You can enter up to 5 sender email addresses if you want.
  4. Click Send Verification Email button to receive verification emails in the email address you have provided.
  5. To verify your email addresses, login to your email client and open the verification email sent by Zoho Campaigns.
  6. Click the Verify your email address button in the email to complete the verification process.
  7. Once verified, the sender address will be listed under Sender Address tab and the domain will be listed under Domain Authentication tab.

Note: If you have not received the verification email, please check all the folders / filters in your email client. If you still don't find them, please contact support@zohocampaigns.com.

Generate SPF and DKIM text records

  1. From the navigation toolbar, choose Settings and select Manage Senders.
  2. Once you have added the sender address, the domain will be listed under Domain Authentication tab.
  3. The respective SPF and DKIM text records will be generated automatically.

Setup SPF and DKIM records for your domain

DNS setup usually updates within 24-48 hours. So the verification will be done as soon as the update is complete. To learn how to setup TXT records for your domain, click here.

Verify your domain

When you have more than one unverified domain, you can follow the steps given below to verify all your domains.

  1. From the navigation toolbar, choose Settings and select Manage Senders.
  2. Click Setup button on the far right corner of your domain.
  3. In the Setup page, click Copy button next to the text records to copy the text records.
  4. Paste the records in your domain's DNS settings.
  5. If the SPF record already exists in your domain's DNS settings, please add include:zcsend.net to the record.
  6. Click Verify.

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Write to us: support@zohocampaigns.com