Settings - Online Help

Subscription

Once you’ve signed-up for the trial version of Zoho Campaigns, you can upgrade your account at any time. To make your subscription process easy and swift, you have the provision to subscribe, upgrade or downgrade to plans whenever you want, depending upon your requirement.

Monthly Subscription – This plan is based on the number of subscribers/ contacts where any number of emails can be sent to certain number of subscribers.

Pay-As-You-Use Plan – This plan focuses on number of emails and is based on number of email credits, you purchase.

Upgrade to an Edition

To upgrade to a plan, follow the steps below,

  1. Go to Settings module --> Subscription.
  2. In Subscription page, select the plan, you want to purchase.
  3. Click subscribe button to proceed. This will get redirected to a page to Make Payment.
  4. Enter your Credit Card Details and click Make Payment to confirm.

Downgrade from an Edition

To downgrade from paid to free plan,

  1. Go to Settings module --> Subscription.
  2. In Subscription page, you will find Cancel Your Subscription beneath Current Plan Details.
  3. Click on the link to cancel the subscription.
  4. Click “Cancel Subscription” button to confirm.

Now, your account will be moved to zero credits and you can purchase the credits by selecting your Email Credits and clicking on Purchase button to confirm.

Update Credit Card Details

To update your credit card details,

  1. Go to Settings module --> Subscription.
  2. In Subscription page, you will find Change Credit Card Details beneath Current Plan Details.
  3. Click on the link to change the credit card details.
  4. Enter the required details in appropriate fields.
  5. Click Save button to confirm.

Switch from “Pay-As-You-Use” to “Monthly Subscription”

To change your subscription from “Pay-As-You-Use” to “Monthly Subscription”,

  1. Go to Settings module --> Subscription.
  2. In Subscription page, you will find Switch to Subscribers Model option beneath Current Plan Details.
  3. Click on the Subscribe Now button.
  4. Select the monthly plan and click Subscribe button to confirm.

Switch from “Monthly Subscription” to “Pay-As-You-Use”

To change your plan from “Monthly Subscription” to “Pay-As-You-Use”, firstly, you need to cancel your monthly subscription.

To cancel your subscription details,

  1. Go to Settings module --> Subscription.
  2. In Subscription page, you will find Cancel Your Subscription beneath Current Plan Details.
  3. Click on the link to cancel the subscription.
  4. Click “Cancel Subscription” button to confirm.

Now, your account will be moved to zero credits and you can purchase the credits by selecting your Email Credits and clicking on Purchase button to confirm.

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