Managing your Subscriptions

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For some small businesses, the free version of Zoho Campaigns works just fine to create and send emails, view reports, and more. However, when your business starts to expand, upgrading your account to a paid plan provides a slew of benefits and advanced features, such as automated emails series, lead discovery, and many more.

In this guide, we'll walk you through various subscription plans and help you review your subscription preferences.

Monthly subscription - This plan is based on the number of subscribers in your account. In this case, you'll purchase the plan for a specific number of subscribers and enjoy sending unlimited emails, set autoresponders and workflows.

Pay-as-you-use - This plan is based on email credits. You'll purchase some email credits, then send emails until the credits run out. You can add as many contacts as you like.

Visit our pricing page to learn more about the various subscription plan details.

How do I upgrade to an edition?

There are two ways to upgrade:

  1. Log in to Zoho Campaigns.
  2. Click Settings, then select Subscription. You will be redirected to Zoho's payments page. From here, you can easily view all the products you have purchased from Zoho, and manage them on a single platform.
  3. Select a model you prefer—either Monthly subscription or Pay-as-you-use.
  4. Choose your plan from the list, then click Upgrade.
  5. Check the plan's price, then review your order and make the payment. A summary of your plan and payment will be displayed.

Alternatively:

  1. Log in to your Zoho Campaigns account.
  2. Click Upgrade in the top-right corner or click the button Choose your plan at the bottom left corner. You will be redirected to Zoho's payments page.
  3. Follow the instructions above to upgrade your plan.​

How do I switch from 'Pay as you use' to a Monthly Subscription plan?

  1. Click Settings and select Subscription. You will be redirected to Zoho's payments page.
  2. From here, you can view the available credits in your current plan.
  3. Find the Monthly subscription option.
  4. Click Upgrade Now.
  5. Choose the plan you want.

How do I switch from Monthly Subscription to a 'Pay as you use' plan?

  1. Click Settings and select Subscription. You will be redirected to Zoho's payments page.
  2. Here, you can view your current plan.
  3. Find and click the Cancel my subscription link at the bottom of the page.
  4. Your plan will automatically be changed to a Pay as you use plan with zero email credits.
  5. Click Buy Credits.
  6. Choose the email credit plan that you need from the list.

How do I switch to a different monthly subscription plan?

  1. Click Settings and select Subscription.; You will be redirected to Zoho's payments page.
  2. From here, you can view your current plan.
  3. Click Change Plan to the right of your current plan.
  4. Choose the monthly plan that you need from the list.

How do I purchase more email credits for a 'Pay as you use' plan?

  1. Click Settings and select Subscription. You will be redirected to Zoho's payments page.
  2. From here, you can view your available credits.
  3. Click Buy Credits to the right of your available credits.
  4. Choose the email credit plan that you need, from the list.

How do I update my credit card details?

Purchasing or subscribing to a plan is a one-step process with our payments team if your credit card details are saved. Follow these steps to edit your credit card details on the Payments store.

  1. Go to www.payments.zoho.com.
  2. Click Your Store Details in the top-right corner of the homepage.
  3. Select Billing Details from the dropdown menu.
  4. Click the Change icon  and edit your card details.

You can also edit or add credit card details at the time of purchase.

Related Topics

API & Callback URL   | Account Settings   | Campaign Settings   | Integrations   | Email Authentication