Marketing Automation

Closed Group Autoresponder

Quick Linksup

Closed Group Autoresponder is a series of automated messages sent to a fixed number of recipients. For instance, closed group based Autoresponder is widely in product or event promotion.

In this document, we'll explain on how to set up a closed group based Autoresponder and explore the different scenarios you may encounter while trying to create one.

Create Closed Group Autoresponder

To create a Closed Group Autoresponder,

  1. Go to the Automation tab --> Autoresponders.
  2. Click the Create Autoresponder button present at right hand side.
  3. In the Create Autoresponder page, click the Closed Group Autoresponder.
  4. This will take you to the creation page where you need to enter/add the following information:
    • Name - Give a name to your Autoresponder.
    • Mailing List - Select the Mailing List that you want to send your Autoresponder.
    • Select Segment - Choose a specific segment from the drop-down menu.
  5. Click the Create button to proceed. This will take you to the page, where you will create messages for this Autoresponder.

Create Messages for the Autoresponder

You can create to a maximum of 50 messages starting with the first message followed by the follow-up messages.

To create a message for the Autoresponder,

  1. Click the Create Message button.
  2. Now, add the message content similar to a regular email campaign such as entering basic details, configuring content, and reviewing the campaign content.
  3. Once the first message is reviewed, you may either choose to Start Immediately or Schedule it at later time.

Edit Autoresponder Message Content

You can edit Autoresponder message content by following the steps given below:

  1. Go to Autoresponders subtab, and click the relevant Autoresponder.
  2. Now, go to the relevant message and click the Edit link to make changes in the message content.
  3. Click the Proceed button.


  • You can not edit an activated Autoresponder message. However, you can clone the message and edit the cloned content.

Disable Autoresponder

Disabling an Autoresponder will pause all the Autoresponder messages.

  1. Go to Autoresponders subtab, and click the relevant Autoresponder.
  2. Click the Disable button on the top of page.
  3. Click OK to confirm.

Delete Autoresponder

You can delete an Autoresponder messages by following the steps below:

  1. Go to the Autoresponders subtab, and click the appropriate Autoresponder.
  2. Click the Delete button on the top of Autoresponder.
  3. Click OK to confirm.

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