Manage and View Bugs

Manage and View Bugs

Never let another bug slip through the cracks. With Zoho BugTracker, you can organize the bugs in an easy way that ensures you keep track of every possible bug.

My Bugs gives an overview of the bugs. Click View More to see all the bugs that have been reported or assigned to you. Bugs can be grouped by project or sorted by date. Click Submit Bugs to report a bug.

Manage Bugs

Add, Edit and Delete bugs in List and Kanban views.

Add Bug

  1. Select a project and navigate to Bugs.
  2. Click Submit Bugs.
  3. Enter a problem title.
    • When submitting from My Bugs view, select a project for the bug.
  4. Enter other bug and project details if necessary.
    • If your project has mandatory custom fields then you must enter data for these fields before you can save a bug.
  5. Click Save
    • Click Save & Add New to continue adding bugs.
    • Click to add bugs in Kanban View.

Edit a bug

  1. Click on a bug.
  2. Edit the required fields on the right panel.
  3. Close the bug. The changes are saved automatically.
  4. Add useful information to the bug from the edit bug screen.
    • Description: Add a description or update the details using Edit Description.
    • Comments: You can add comments while modifying a bug. Use the screen-grabber to share screenshots or the in-built draw tool to highlight or obscure areas.
    • Attachments: Attach and share screenshots using the screen-grabber. Attachments added in Comments and Resolution section are shown here.
    • Resolution: Use this option to resolve the bug. You can also add attachments and screenshots when resolving a bug.
    • Log Hours: Add the time you spent on resolving the bug. You can also set the start and end time.
    • Link Bugs: You can link and classify related bugs.
    • Activities: View the history of the bug. The activities are listed chronologically.
    • Clone: Click  and then choose Clone to create a copy of the bug.
    • Follow/Unfollow a bug or Add Followers for the bug. Click Follow to track the bug or Unfollow to stop. Click Add Followers to select and add project users to the bug.

Set Reminders

You need not worry about missing deadlines anymore. Paid plan users can set reminders for bugs and the user assigned to the bug will receive a reminder email. 

  1. Navigate to the Bugs module and click Submit bug.
  2. Click Reminder.
  3. In case of Specific date  enter,
    • Date
    • and select users in the Notify users field.
  4. If the reminder is Based on the due date then enter,
    • Reminder type
    • Time
    • and select users in the Notify users field.
  5. Click Set reminder.


In Reminder type, if you select:

  • Daily: The reminder mail will be sent to bug owners daily till the due date.
  • On due date: A reminder mail will be sent to the specified users on or before the due date.
  • Day(s) before due date: A reminder mail will be sent before the due date based on the day(s) specified.

You cannot set reminders if:

  • a bug is already past its due date
  • no due date is set
  • reminder date is earlier than the current date
  • reminder date is same as the current date
  • current date and due date are the same
  • no user is assigned to a bug
  • a bug is moved to another project


  • In the Kanban view, click the Submit Bug icon and add an assignee to view the bug reminder options.

Remote Assist for Bugs

In the Kanban or List view, click to open the selected bug. The Remote Assist option is available only if the bug is assigned to you. When you click this option, it invites the bug reporter to share their screen with the assignee so that they can assist in resolving the issue.

Delete Bugs

In the Kanban or List view, click to open the bug and click  to delete the bug. 

List View

View bugs using predefined lists or create custom views. By default, all open bugs are displayed on the screen. You can export or import bugs to and from xls or csv files.

Export Bugs

  1. Click and select Export Bugs.
  2. Choose a group to sort the bugs in the file.
  3. Select file format (xls or csv).
  4. Select Description or Comments if you need them included.
  5. Click Export.
    • Bugs in the current view will be exported.
    • A download URL will be emailed to you.
    • View export history from Export Bug form. Click Show export history.
    • Files can be downloaded from export history.

Import Bugs

You can import bugs from other bug tracker software. To know more click here.

Sort Bugs

In the bugs List view, you can sort bugs based on the Created, Modified, Last Closed and Due date. Click the arrow in the selected column to sort the bugs in Ascending or Descending order.

Custom Views

Custom views let you see bugs based on your organization's requirements. Custom views can be created with multiple parameters.

  1. Click bug views and select Create Custom View.
  2. Select the Criteria and then select a condition to validate.
  3. Enter the value.
  4. Click to add more criteria.
  5. Enter Name and add a description.
  6. Select Accessibility Details to control who can see the custom view.
  7. Click Save.

Custom views can be edited/deleted. Hover over the custom view and click or as required.

Kanban View

Kanban cards are an easy, dynamic way to create and visualize your workflow. In KanbanView, the bugs are arranged by status, so that every team member knows what needs to be done at any time. You can reach this view by navigating to Projects > Bugs > Kanban. You can custom-make Kanban cards and view the bugs based on their status, severity, classification, module, and the ability to reproduce. Click  or Submit Bugs to add bugs. Change the status of the bug with a simple drag and drop. Bugs can similarly be reordered within their status.

Customize kanban cards and view workflow

Click Status to customize your view of Kanban cards.  You can custom-make Kanban cards and view the bugs based on Status, Severity, Classification, Module and Is it Reproducible.

Click when you position the mouse pointer over the customized view to add a new status. You can delete the new field from Status & Workflow in Bug Settings. Once you have customized the array of Kanban cards, you can view the work process and manage the workflow. You can easily view bottleneck tasks and decide whether to take up new tasks or work on tasks that are In Progress. Kanban view helps you to easily visualize the flow of work and manage any bottlenecks in the project. The timer is displayed for tasks that are assigned to you, and you can log hours based on the time spent on the bug.

Change bug status

You can drag and drop the bug from one status to another. This will update the status of the bug.

Color bugs workflow

Color your Kanban cards to add more visibility and highlight the bug status to decide your priority and view the workflow. This option is available only in Kanban cards that are displayed based on Status. Click  and select a color for the status.

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