Upgrade / Billing Details

A fifteen days trial period of the ENTERPRISE plan is provided when you sign up for Zoho BugTracker. The portal owner is the only person who can upgrade a portal to a paid plan.

Upgrade the required plan

Zoho BugTracker allows you to upgrade to any of the paid plans in easy steps, after your fifteen day trail period.

To upgrade to the required plan:

  1. In Home, click Upgrade Billing.
  2. Select the desired plan and click UPGRADE.
    choose-plan
  3. In Plan Details, indicate your Payment Duration.
  4. Click Place Order.
    place-order
  5. In Review Order, verify your purchase order and then click Confirm Order.
  6. In Payment Details, specify your card details and billing address, and then click Make Payment.
    payment-details
  7. A confirmation message about the upgrade is displayed.
    successful-upgrade

 This upgrades your plan to a paid plan and the required amount is automatically transacted from your credit card. In addition, you will receive a purchase mail along with the plan details for your records.

Upgrade / Downgrade the subscription plan

If your current plan is not enabled with some features that you require, you can upgrade or change your existing plan to another plan in Zoho BugTracker. You can also downgrade your subscription plan if required.

To upgrade your subscription plan:

  1. In Home, click Upgrade/Billing.
  2. Hover over the existing plan and then click Change Plan.
    change-plan
  3. Select the desired plan and click UPGRADE.
    change-upgradeplan
  4. Verify the purchase order and click Confirm to successfully change the plan.
    confirm-changeplan
  5. A confirmation message about the plan change is displayed.
    successful-changeplan

To downgrade your subscription plan:

  1. In Home, click Upgrade/Billing.
  2. Hover over the existing plan and then click Change Plan.
    changeplan-downgrade
  3. Select the desired plan and click DOWNGRADE.
    select-downgradeplan
  4. Verify the purchase order and click Confirm to successfully downgrade the plan.
    confirm-downgrade
  5. A confirmation message about the downgrade is displayed.
    successful-downgrade

Modify credit card details

You can change your credit card details, if required.

To change your credit card details:

  1. In Home, click Upgrade/Billing.
  2. Click Settings and then click Billing Details.
  3. View all the payment accounts.
  4. In Transaction ID column, click the .pdf of the required invoice to download.
    view-invoice