Email Alias

Resolve Bugs via Email

Zoho BugTracker now supports email based project management. Now, you can easily manage your projects with emails. It saves time and makes your work done in just a click. With this you can post comments to forums, attach files in forums, file a bug, add bug comments, attach files for a bug, and so on, all through an email. You can use any of your mail accounts and collaborate with Zoho BugTracker.

Click to learn more about access privileges for email alias.

Know your requirements

  • You need to register your personal or business email address with accounts.zoho.com.
  • You have to be associated with that project to add bugs, comments, and files via email into the projects
  • If you are not associated with the project, still you can manage your project. But, this is possible only if you own the Enterprise edition of Zoho BugTracker. You must configure the email settings, to forward bugs from Zoho BugTracker to your configured mail address.

Add your project activities via Email

  1. Choose  in the upper-right corner.
  2. Select Email Alias in Project Settings section.
  3. Select Project to ensure which project you are going to edit.
  4. Copy the email address provided for different project activities - To Add Status, To Add Bug, To Add Forum and To Upload Document.
  5. Paste the email address in the To address.
  6. Type the content and click Send.

Now, open your email and start adding your project activities in one click.

  • To add a status - Copy the email address given in the To Add Status section to your To address.
  • To add a bug - Copy the email address given in the To Add Bug section to your To address.
  • To add a forum post - Copy the email address given in the To Add Forum section to your To address.
  • To upload a document - Copy the email address given in the To Upload Document section to your To address.

 

Add comments for project activities

If you want to add comments to your status, bug, and forums, you can do it via your email.

Post reply in forums

  1. Select the required project and then click Forums.
  2. Click open a forum topic to post a reply.
  3. Scroll down to the bottom of the page and copy the email address specific to this forum topic.
  4. Select Reset address right next to the email address of the forum to change the email address.
  5. Compose a mail and paste this email address in the To address.
  6. Type your contents, attach files (if needed) and click Send.

The contents mentioned in the email gets automatically posted as comments along with attached files for your forum post.

Note:

While adding a form via email:

  • In Subjectfirst select if the forum post is an announcement or a sticky post followed by the forum message.
  • Syntax for announcement: Open square bracket announcement Close square bracket[announcement] Example: [announcement] Release Note for build 4.0
  • Syntax for sticky post: Open square bracket sticky Close square bracket[sticky].

Add comments for bugs

  1. Click the required bug in the Bugs view.
  2. Click the Comments tab and copy the bug mail address specific to this bug in the bottom of the bug details page.
  3. Compose a mail and paste this email address in the Toaddress.
  4. Type your contents and click Send.

The contents given for the email gets automatically added as comments for this bug.

Note:

  • You can also attach files to the bug along with its comment.

Add comments / Attach files for an event

  1. Select the required project in the Projects and click Calendar.
  2. Click Events, and then click an event to add comments or share documents.
  3. Copy the event email address specific for this event provided in 'To add comment(s) to this Event mail to:'
  4. From your mail account, compose a mail and paste the copied email address in the To address.
  5. Add comments, attach files and then click Send.

The contents added in the email is automatically posted as comments along with the files for your event.

Upload files to a folder

  1. Select the required projects in Projects and click Documents.
  2. Select a folder to upload the file(s).
  3. Scroll down to the right bottom of the page and click Show Info. Copy the email address to this folder in Send Document via email, for uploading the document.
  4. Compose a mail and paste this email address in the To address.
  5. Attach files and click Send to attach files to the selected folder.

Note:

  • The file size that you upload should not exceed 10MB.

Supported Date Formats

Zoho BugTracker supports many date formats such as Today, Tomorrow, Yesterday, Monday, Tuesday, Next Thursday, Next Friday and so on. The supported Start Date and End Date formats are listed below:

Start Date formats:

Date must be in 'mm-dd-yyyy' format or in any one of the following strings: Today, Tomorrow, Yesterday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Next day, Next week, Next month, Next year, Next Monday, Next Tuesday, Next Wednesday, Next Thursday, Next Friday, Next Saturday, Next Sunday.

End Date formats:

Date must be in 'mm-dd-yyyy' format or in any one of the following strings: Today, Tomorrow, Yesterday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Next day, Next week, Next month, Next year, Next Monday, Next Tuesday, Next Wednesday, Next Thursday, Next Friday, Next Saturday, Next Sunday.

The suffix for the end date is 'd' for days and 'h' for hours.

 

 

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