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I’ve specified a separate shipping address for some of my contacts, it still does not show up in the invoices I send.

If you’ve specified the shipping address but it still does not show up during your transactions, please double check whether you’ve enabled a column for Shipping address for the template you’re using for your transactions.

  • Click the Gear icon on the top right and select More Settings.
  • Go to the Templates sub-tab and select Invoice Templates.

Hover the mouse on the template to see the Edit button and click on it to view template customization. Here, the option to enable Ship To can be found under Header and Document information. Check the box to enable the Shipping Address column which will now show up on your templates.

Enable shipping address

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