Appointment scheduling software for government bodies

From booking tickets on a flight to filing taxes every year, citizens effortlessly handle many of their routine tasks online. Yet, when it comes to public services, they still often face long wait times in crowded offices. This is because civil servants are drowning under a huge volume of appointment requests without the right system to navigate them.

With a scheduling solution like Zoho Bookings, say goodbye to time-intensive coordination. Showcase your real-time availability via the booking page, and let members of the public securely book appointments in seconds.

Try for free

Government scheduling software that works as tirelessly as you do

End long queues and waiting times

For common tasks like driving license or passport renewals, citizens can use the booking page to schedule an appointment in seconds. No more slow-moving lines. Online scheduling simplifies crowd control in public offices by assigning each person a designated slot. Moreover, this eliminates repetitive admin work and helps you serve the public better. It's a win for everyone.

Your data is always yours

Zoho takes privacy seriously and we uphold the highest security standards. Zoho Bookings is ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018 and HIPAA compliant scheduling software that can handle large volumes of data. You can read more about security and privacy here.

Why do government offices need a scheduling solution?

In addition to simplifying scheduling for citizens and public servants, Zoho Bookings makes scheduling transparent. Citizens know who they're meeting with, officials understand citizens' needs and senior staff can oversee the entire team's operations. If you're a government body facing any of the following challenges with respect to scheduling, Zoho Bookings is for you.

Manual scheduling is taxing due the amount of back-and-forths and the volume of incoming requests.
Your workload is unpredictable. Some days you only have a few appointments. On others, you are overwhelmed.
You often stay late on crowded days to finish up or have to request that citizens come back the next day. Either way, someone pays the price.
Lack of clarity and wait times frustrate queued citizens, leading to confrontations that put extra pressure on you.
You are constantly overwhelmed by scheduling system outages.
Data is spread all over: printed forms, spreadsheets, handwritten notes, email inboxes, internal database, and more!

Zoho Bookings has all your government scheduling needs covered

License renewals
Passport services
Small claim hearings
Business registrations
Notary services

Explore Zoho Bookings now

Government scheduling solution that has your back

Reliable and dependable

Zoho Bookings can handle high volumes of appointment requests and remain stable even during peak demand—with greater than 99.99% uptime.

AI-assisted onboarding and customization

Get started with Zoho Bookings faster using AI. Bookings AI auto-generates event and staff labels in the dashboard based on your industry. It also automatically fetches branding elements like the logo, background images, welcome text, and your social media profiles with your website URL. You can further customize or white-label the application based on your preferences.

Control your workload

Prevent citizens from overbooking slots and stop spam bookings with appointment limits. Limit appointments by event type, email, a specific period or any other criteria of your choice.

Keep citizens notified

Remind citizens of their upcoming sessions and reduce no-shows via automated communications. Send notifications and reminders via email, SMS or WhatsApp.Alternatively, you can set up workflows to collect feedback or have citizens book their follow-up visit.

Handle multiple locations or departments

Use workspaces in Zoho Bookings to group services based on location or departments. For example, the Florida DMV would need separate workspaces for branches in different locations. You can also assign an official as the workspace admin to oversee all operations under that location or department.

Controlled system access

Set access levels in your booking system with user roles in Zoho Bookings. Assign roles to officials based on their responsibilities. There are four major roles: staff, manager, workspace admin, and admin, each more powerful than the last.

Generate customizable reports

Identify bottlenecks in your workflow or reassign officials to high volume departments with customizable reports. You can customize based on appointments, revenue, event types, staff or more.

Simplify scheduling for you and your citizens today!

Start a 15-day free trial—no upfront fees and no credit card necessary

Try for free

Frequently Asked Questions

1. Where is my data stored and who will have access to it?

Zoho has data centers all over the world, and your data is stored in the location you sign up from. We at Zoho will not be able to access your data, unless you choose to share it temporarily for troubleshooting purposes.

2. Will citizens need to create an account to book an appointment?

While Zoho Bookings allows users to book appointments even without an account, they can opt to create one to keep track of all their past and upcoming sessions.

3. Can Zoho Bookings only cater to online appointments? What about walk-ins?

You can schedule walk-ins, too. Bookings offers a flexible system to bring all your appointments into a single dashboard.

Using the admin dashboard, receptionists can schedule walk-in appointments on behalf of citizens anytime. Once a slot is booked, it is automatically removed from the booking page to eliminate double-bookings.

4. How much does Zoho Bookings cost?

You are charged based on the number of users, workspaces (if you need multiple locations or departments) and the resources ( if you rent any resources ) you need. You can pay for them monthly or get a 25% discount when you opt for our annual plans. Read more about pricing.

5. Can I display the booking page in languages other than English?

Yes, you can also showcase the booking page in French, German, Spanish, Dutch, Portuguese, Arabic, Japanese, Hebrew, Italian, Romanian, Russian, Swedish, and Swahili.

6. Can Zoho Bookings integrate with other apps?

Of course! Zoho Bookings can integrate with online meeting tools, your external calendars, your favorite Zoho apps,payment providers, website and more!