Zoho Bookings drives improved customer experience

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Improved customer experience

When it comes to meeting with customers, there are usually many more tasks than just finding the right time. These tasks range from sending back-and-forth emails, coordinating among the team, sending a calendar or a video conferencing invite, following up and reminding participants about the meeting, orchestrating the data into other systems, and so on. The challenge? Inefficient scheduling processes, poor customer experience, and a huge loss in time.

Ben Dickie, Research Director at Info-Tech Research Group, explains how organizations can use Zoho Bookings to solve "very real business challenges" and improve customer experience.

Ben Dickie

Ben Dickie Research Practice Lead Info-Tech Research Group

Key highlights of the report include:

  • Drawbacks of manual scheduling
  • Effective features of Zoho Bookings
  • Analyst’s verdict on Zoho Bookings

Zoho Bookings is appointment scheduling software that makes it easy for all people-facing businesses to schedule appointments and streamline business processes.

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