Feature Availability & Limits
| Features | Free | Express |
| Features | Free | Express |
Users and Control
| Users | 1 | /user (Billed Yearly) and /user (Billed Monthly) |
| Profiles | 2 | 5 |
| Roles | 2 | 5 |
Data Administration
| Records | 500 | 50,000 |
| Additional Records | /10,000 records / month | |
| Tags | 5 tags/record, 20 tags/module | |
| Import Data | 250 records/batch | 10,000 records/batch |
| Import History | Last 60 days | Last 60 days |
| Free Data Backup | 2/month | |
| One Time Data Backup | /request | /request |
| File Storage/Org | 1 GB | 1 GB |
| File Storage/User | 512 MB/user | |
| Add-on: Additional File Storage | $4/5GB/month | |
| Audit log |
Customization
| Unique Fields | 2/module | |
| Custom Fields | 20/module | |
| Custom List Views | 5/module | 50/module |
| Max Records in List View | 50 | 100 |
| Pipeline View | ||
| Customize Related Lists Tabs | ||
| Pipelines | 1 | 5 |
| Custom Dashboards | 10 |
Automation
| Workflow Rules | 3, 1 condition/rule | 25, 1 condition/rule |
| Workflow Tasks | 1 task/action | 3 tasks/action |
| Email Notifications | 1 alert/action | 3 alerts/action |
| Field Updates | 1/action | 3/action |
| Send email notification for record owners/creators/owner's manager | ||
| Web Forms | 1 | 5 |
| Approve Records | ||
| Notify Record Owner |
Integrations
| Zoho Desk | ||
| Zoho Meeting | ||
| Zoho Campaigns | ||
| Zoho Forms | ||
| Bigin add-on for Gmail | ||
| Office 365 | ||
| Google Contacts & Calendar | ||
| Zapier | ||
| Zoho Flow | ||
| Zoho CRM | ||
| Zoho Sites | ||
| Mailchimp |
Channels
| In-built Telephony | ||
| PhoneBridge Marketplace | ||
| Signals
|
| IMAP | ||
| Email Templates | 5 | 20 |
| Mass Emails | 250 emails/day/org | |
| Email Insights | ||
| Attachments in Email | 3 MB/email | 10 MB/email |
Developer Tools
| APIs (Max allowed credits) More details on limits | 5000 credits/day/org | 100,000 credits/day/org |