Be the 'voice' of your business with Bigin's built-in cloud telephony

The #1 rule when it comes to customer relationships is: Always keep the conversation going with your customers and prospects. Bigin's built-in telephony functionality helps you do just that by allowing you to make and receive calls from your CRM system. With best-in-class features such as one-click calling, personalized IVR, and automatic call routing, Bigin can make your follow-ups easier and conversations more effective.

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Here's how we can help you

  • Simple, one-click calls with automatic call logging
  • Support for call recording and personalized IVR
  • Option to purchase local and toll-free numbers for your team
  • Reminders and automatic call mapping to your contacts and deals
  • Option to choose from over 50+ telephony vendor.

Get the full context before every conversation

Switching back and forth between your telephone and CRM can be time-consuming and your sales calls suffer if reps don't have the necessary context. Leads will only convert if calls are both personal and interactive. That's why Bigin helps you deliver a better customer experience by logging each call with your prospects and customers, along with any relevant notes or tasks.

Screenshot displaying the details of a call, and its background from inside Bigin–Bigin by Zoho CRM.

Cut costs with built-in telephony

Forget building and maintaining a physical call center infrastructure for your business. Set up a virtual call center in minutes and get going right away. And, when you choose Bigin, you do not have to pick our paid plan to make calls from your CRM. You can use Bigin's built-in telephony with our free edition. With other CRM systems, you are forced to pick their higher editions just to make and receive calls. It's time we change that!

Screenshot inside Settings showing the setup for Bigin's built-in telephony feature–Bigin by Zoho CRM.

More than just a typical dialer

Automatically assign incoming calls to sales reps in your organization and streamline your sales process with Bigin. With additional support for voicemail and call routing features with Bigin's built-in telephony, you can be sure that your customers always get the best possible experience when they reach out to you.

Screenshot showing how to assign incoming calls in Bigin to a specific user in Bigin–Bigin by Zoho CRM.

Personalized IVR that speaks your business language

Greet every customer with a personalized voice recording and help them find the right path to reach your business with easily configurable IVR menus. Set different levels of IVR menu configurations and route your call to the right sales rep every time.

Screenshot showing how to configure IVR or an automated voice recording for incoming calls in Bigin–Bigin by Zoho CRM.

Purchase and assign numbers for your team

Having a built-in cloud telephony system in your CRM means that you only pay for what you use. Bigin comes with options to purchase local and toll-free numbers for users in your organization. Assign unique outgoing numbers for sales reps so that they can connect with customers on a personal level.

Check phone number, incoming, and outgoing rates for your region.Choose your country and buy a phone number for your business to get built-in telephony for your Bigin account–Bigin by Zoho CRM.

Already have a phone system in place? No problem. Integrate it with Bigin

Apart from providing built-in telephone functionality, Bigin also integrates with more than 50 vendors that are part of Zoho's PhoneBridge marketplace. This means that you can simply plug and play with your existing telephone vendor and use the same telephone numbers in Bigin, without any additional effort. Some of the supported vendors include RingCentral, Jive, Amazon Connect, and Exotel.

RingCentral
BT Cloud Phone
Telus Business Connect
AT Office at Hand
Amazon Connect
Avaya
Cloud Office
Exotel
Jive
Yeastar
MiPBX
Numbergroup
FracTEL
Ozonetel
Five 9
Just Call
TelTel
Freevoice
Enjay IT Solutions Ltd
Knowlarity
NUACOM
Contaque
astTECS
Ring.io
IPCortexPBX
SanIPPBX
VoIPstudio
Wildix
FlexVone
AgileIP
Amp Telecom
Pulse
PBXCLOUD
Anura
HoduCC
HoduPBX
InTalk
7Moor
Acefone
TeleCMI
Convoque
CloudConnect
The Real PBX
TeleCMI
MANGO OFFICE
Naisen Cloud
net2phone
Nextel
OMNIVIGIL
IP Telecom
VozTelecom
Brekeke PBX
CallVOIP and Kwebb
Intermedia Unite
RingOver
Servetel
Sparktg
Spotfone
Telebroad
CloudTalk
Go2Market
Xtend Call Center Solutions
Genesys Cloud
WIRECLOUD
Go Integrator by Mondago
iLinkGo
Intellinet
SmartPBX
Plustel
Telviva
Vodia
Voicespin
Xelion
+57

Here’s what our customers have to say

Mim Technologies Ltd company logo

Bigin has become an integral part of our business. It’s absolutely functional, easy to set up, and cost-efficient. It has helped me tighten weekly reviews and build an effective customer follow up strategy. It is ideal for young startups and businesses which require a funnel management system for sales and service.

Coldwell Banker company logo

Right from creating a contact to managing workflows and deals, Bigin is so user friendly that our team’s productivity has improved a lot. I would recommend Bigin for organizations who are lean and want their sales team to do their core job, that is sales. Just Bigin!

Antech Microsystems company logo

I found Bigin suitable and extremely easy to learn and utilize. I was worried if my assistants would learn it quickly, but to my surprise they became avid users in just two weeks time. Mobile apps and its connectivity with server is superb and quick. Overall, I am happy with the product.

Mohammad Rashedul Islam customer image
Mohammad Rashedul IslamCFO, Mim Technologies Ltd
Balaji Badrinath customer image
Balaji BadrinathManaging Partner & Realtor, Coldwell Banker Value Add Realty.
Anant Tikone customer image
Anant TikoneManaging Director, Antech Microsystems
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Built-in, easy-to-implement, and highly affordable cloud telephony for your business

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