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Frequently Asked Questions

Let's have a look at some frequently asked questions from our prospects and
customers around this topic.

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What is Bigin?

Bigin is an offshoot of Zoho CRM. It is a pipeline-centric CRM solution built and priced for the needs of small businesses. Bigin is a simple-yet-powerful CRM solution that lets small businesses keep track of their deals, organize contacts, oversee activities, and manage their customer relationships.

What is Zoho CRM? +

Zoho CRM is the world's favorite customer relationship management platform, helping growing businesses and enterprises alike build great relationships with their customers, and ensure they deliver top-notch customer experience every single time.

Started in 2005 as one of the first cloud applications launched by Zoho, CRM has grown to be the preferred choice of more than 150,000 businesses worldwide. Zoho CRM has been consistently rated highly by industry analysts and software reviewers. You can check out the complete list of our awards here.

Why did Zoho build Bigin?+
I'm using spreadsheets, and I want to switch to a CRM tool for the first time.
What should I pick?

You can begin with Bigin. As the name suggests, it's the perfect beginner's CRM for small businesses that are looking to move away from spreadsheets and other archaic ways of managing their customer information. With an easy migration program, you can instantly import your spreadsheets in to Bigin and start to see changes in your business productivity from day one.

My business is too small to use a CRM. I'm not sure if I should even be using one. +

Well, we believe no business is too small for CRM. While a pen and notebook, or even a list-making tool can be enough to get your operation started, it can only help you so much. Simply put, every business deserves a CRM to help them grow.

I'm already using a CRM system and planning to switch. +

Depending on the features you need in a CRM, you can choose to try out Bigin or any of Zoho CRM's higher plans with a risk-free, free trial. You can also simply drop an email to with your requirements, and one of our sales reps will get in touch with you to help you out.

What if my business needs outgrow Bigin? Can I upgrade to Zoho CRM later? +

When small businesses eventually outgrow Bigin, they can easily switch over to Zoho CRM, and get the best of all our higher-level features for their business. They will be able to migrate all their data and preferences into Zoho CRM to ensure that their transition is seamless and doesn't affect their day-to-day business process whatsoever.

How is Bigin different from Zoho CRM's Standard edition? +

Zoho CRM Standard Edition ($12/user/month, billed annually) offers a variety of additional features compared to Bigin's Express edition ($7/user/month, billed annually). Email Sync via IMAP/POP, SalesSignals, and an increase in custom field limits are the only features in Bigin that are not yet available in the CRM Standard edition.

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I'm a Zoho One user. Is Bigin included in Zoho One?+

Yes. Bigin is included as part of the Zoho One suite and you can use Bigin as your preferred CRM solution if it's the right fit for your needs. There is no restriction if you want to use both Zoho CRM and Bigin together. Data sync between the two solutions is made possible through Zoho Flow.

Still need assistance in picking the right solution
for your business?

Don't worry. Simply drop an email to with your requirements, and we'll help you make the right choice for your business.

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