## Documentation Index

Access the complete documentation index at:
https://www.zoho.com/bh/books/help/llms.txt

Use this file to discover all available documentation pages before proceeding.

# Refund Credits

Let’s say you have [created a credit note](index.html#create-cn) for a customer. Now, your customer might request for a refund of the credit note, so you decide to pay them offline. In such a case, you would have to refund the credit note.

## Create Refund

To refund a credit note:

*   Go to **Sales** > **Credit Notes**.
*   Select the credit note you want to refund.
*   Click **More** > **Refund**.

![Refund Credit Note](/books/help/images/credit-note/refund-cn.png)

*   Enter the amount to refund.
*   Click **Save**.

![Refund Amount](/books/help/images/credit-note/refund-amount.png)

**Note:**  
You can enter the whole refund amount or even choose to enter it partially.

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## View Refunds

To view all the refunds you recorded for a credit note:

*   Go to **Sales** > **Credit Notes**.
*   Select the credit note for which you’ve recorded a refund.
*   Click the **Refund History** tab on the top right side of the page.

![Refund History](/books/help/images/credit-note/refund-history.png)

You can either **Edit** or **Delete** the refunds by clicking the icons next to them.

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## Import Refunds

You can import the refunds that you have in your system in CSV, TSV or XLS format. Here’s how:

*   Go to **Sales** > **Credit Notes**.
*   Click the **More** icon in the top right corner of the page.
*   Select **Import Refunds**.

![Import Refunds](/books/help/images/credit-note/import-refunds.png)

*   Click the **Choose File** button under **Upload file**. You can download a sample CSV or XLS file for your reference by clicking **sample csv file** or **sample xls file**.
*   Click **Next**.

![Select File](/books/help/images/credit-note/refund-select-file.png)

*   Ensure that all the fields are mapped correctly in the **Map Fields** page.
*   To import using the same format next time, mark the box **Save these selections for use during future imports**.
*   Click **Next**.

![Map Fields](/books/help/images/credit-note/refund-map-fields.png)

*   Click **Import**.

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**Next >**  
**[Delete Credit Note](delete-cn.html)**

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**Related**

*   **[Apply Credits to Invoice](apply-credits.html)**
*   **[Other Actions for Credit Note](other-actions.html)**