What is a contact person? How is it useful?

If your customer wants you to contact a different person or let their team members know about their subscription related activities like billing, payments etc., you can add them as a person as a Contact Person for the customer.

Once added, add the contact person(s) to the email list and all notifications related to the customer’s subscription will be sent to the contact person(s).


To create a contact person,

Now, to send the subscription related notifications to the contact persons follow the steps below.

For subscriptions created already,

For new subscriptions,

While creating a new subscription, select the contact person using the checkbox in the Email To section to which subscription related notification has to be sent.

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