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Abandoned Cart Tracking

Abandoned Cart Tracking identifies visitors who start the checkout process on your Hosted Payment Page but leave before completing the payment. When enabled, Zoho Billing automatically sends a follow-up email with a link to resume their checkout.

Note:

Only visitors who have verified their email address on the Hosted Payment Page receive abandoned cart notification emails.

Scenario:

Aaron visits Zylker’s Hosted Payment Page, selects a plan, and enters their email address, but closes the browser before completing the payment. With Abandoned Cart Tracking enabled in Zylker, Zoho Billing identifies the incomplete checkout and automatically sends Aaron a reminder email with a link to resume where they left off.

Enable Abandoned Cart Tracking

To enable Abandoned Cart Tracking:

  • Log in to your Zoho Billing organisation.
  • Go to Settings.
  • Select Hosted Payment Pages under Customization.
  • Click the More icon in the top right corner.
  • Select Enable Tracking.
  • Click Enable Tracking again in the confirmation pop-up.
Enable Abandoned Cart Tracking

Once enabled, visitors who verify their email address but leave before completing payment will automatically receive a reminder email. The email includes a link to resume the checkout, valid for 5 days.

Edit Abandoned Cart Notifications

You can customise the content of the reminder email sent to visitors who abandon their cart.

To edit the notification email:

  • Log in to your Zoho Billing organisation.
  • Go to Settings.
  • Select Hosted Payment Pages.
  • Click the More icon in the top right corner.
  • Select Edit Notifications.
  • Edit the email template in the pop-up.

For more information on customising email templates, see Email Templates.

Disable Abandoned Cart Tracking

To stop sending abandoned cart emails:

  • Log in to your Zoho Billing organisation.
  • Go to Settings.
  • Select Hosted Payment Pages.
  • Click the More icon in the top right corner.
  • Select Disable Tracking.
  • Click Disable Tracking in the confirmation pop-up.

No further abandoned cart emails will be sent after disabling.

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