Supports all Operating Systems
Zoho Assist supports both the major operating systems namely Windows and Mac. You can conduct sessions across platforms like Windows to Mac or Mac to Windows. Note: You can start a session from Linux or Chromebook though supporting computers on Linux or Chromebook is not available.
On-demand, Web-based Solution
The entire remote support and unattended session can be handled from your favorite web browser itself. This means you can troubleshoot anyone's remote computer provided they have the basic skill of using a web browser and is connected to the internet.
Connect easily with Multiple Options
Inviting your customers to the remote support session is simple and convenient. You can send an email invitation or the session link through any IM/Chat or you can guide your customers to enter the respective session ID at the join session page.
Absolutely Firewall Friendly
The ease of firewall and proxy traversal with Zoho Assist takes you to the troubleshooting part directly instead of worrying about allowing exceptions or ports in your customer's proxy or firewall configuration. Nevertheless, it doesn't compromise internet security.
Secure and Reliable
The exchange of data in Zoho Assist during a session takes place through industry-standard, SSL and 128-bit AES protocols. In simple words, your sessions are extremely safe and secure from any eavesdropping or tampering with the shared data. Learn More
Remote support softwares need to be compatible with anti-virus softwares for hassle-free troubleshooting. Zoho Assist works well with all major anti-virus softwares namely Kaspersky, Symantec and Webroot.